I love PCB! I've been coming for years, this was the worst agency/host I've had. The first day of arrival we took a walk down the beach and before we made it back it rained so hard. (Our fault) We had on regular clothes until we could change.... now we're soaked and cold. I called and asked if we could get in the room since it had been cleaned already. I was told no, maintenance needed to inspect. Which sounded made up how she said it. Then she said thank you goobye.Needless to say we had to wait until 4:00 on the dot.I understand rules and protocols, butI have NEVER been told I couldn't get in my room early and I've never had checkout that early.The lady I spoke to wasn't rude, but wasn't friendly either.No, I'm sorry or if it's available before 4:00, I'll call you. My previous host have been very accommodating and go above and beyond. Even had one to let me come a whole day early.I will not rent through Sailaway vacation rentals again. The ceiling is full of dust and the couch needs to be cleaned or replaced. Bedding had stains and dog fur on it. Dryer lint hasn't been changed properly, fire hazard. But the place did smell clean.