The property itself looked ok, needs lots of updating. The pool is very dirty, water its not clear and i found 2 used bandaids in the water, people that go there are young people so it's very crowed with big/teen kids playing balls every where inside the water. The 2 mattresses in each bedroom were terrible, we slept 6 nights very uncomfortable, mattresses had 2 different levesl, my husband slept in a whole pretty much. Kitchen was not stock and frying pans but this was resolved. No mittens or kitchen towel but they got us a kitchen towel and mittens they said they would bring later but they didn't. Well finally the biggest issue there it's the elevators, everyone complaining about same thing, in every set of elevators one doesn't work so for the many people that goes there it's very hard to wait on elevators because it takes forever. People would go up and down and every time, everyone was squished inside to get in, it was horrible. We were on 19th floor and we had to go down the stairs. To check out was awful, we waited with all our stuff and luggage to go down and it took more than one hour to get down, my in law went first with some stuff, then my husband for a space to go down with our beach carrier, then my daughter, myself and step mom finally went down the stairs with some stuff because when elevator opened it was always full and remember al this happening in a period of over an hour. People coming in and out would complain about the same thing but if you get a lower level use the stairs and should be no problem. Don't count with elevators. THEY DON'T WORK. And front desk are very mean when you complain about that and won't do nothing about it.
Heard from someone there that complain because she had someone that just have had surgery and couldn't be using stairs up and down and asked nicely if they could switch for a lower level and they said no, so she said she would leave a bad review and she was told that they would delete it her review. We will never stay there again. Not worth it paying a little less.