I have always stayed at this resort, it is convenient and I love the set up of parking and beach access. Usually from an individual and/or owner of the units. I rented this unit through VRBO thinking it was a homeowner or someone personal. However, after reserving I found out I was actually renting through Vacasa the rental agency at the resort. I prefer renting from individuals. The unit is in need a deep cleaning and was visually dirty. Dust on the furniture, floors were filthy and the babies feet turned black from walking on them. Trash under furniture that was not ours. Generally when renting through VRBO you are left with the minimal cleaning supplies not the case in this unit so we had to go buy them to clean up after cooking ect. -if you don't have cleaning supplies they could at least offer house keeping. We even had to ask for blankets because all that was in the unit was sheets on the beds. The beds are very uncomfortable and broken in both of the bigger rooms.
My mom came down for the weekend and had a warm welcome, as soon as stepping onto the 16th floor we were met with about 10 cops and someone in handcuffs.
We were also told we got free beach chair service with the rental when attempting to get the chairs the guy let us know quickly and rudely that chairs had not been paid for that unit and offered them to us for $45 a day which we did not take. We had thankfully brought our own chairs.
I have always loved staying at Sunrise and always search for units in this resort however, I believe this will be our last time there. I gave 2 stars because the kids still enjoyed their time and parking is easy. Alyssa in the office is very sweet and tried her best to be helpful and resolve any issues.