Overall, the experience was well. The room could have been cleaned a bit better before we arrived. Also, there were a few minor things that could have been in a more presentable condition. For example, the molding on the floor that separates the kitchen from the hardwood area was lose and would cause our children to trip and fall. The upholstery on the seats were ripped as well. Also, for the size of the building and the amount of guests it accommodates, the pool was very small with only about 10 lounge chairs. However, the communication with the property management company was fantastic. I sent several emails upon arrival within about a two hour time period and every one was answered promptly. I will say, we were told initially that we would need to stop by the HOA office for pool bands but when I emailed the property management company she wasn’t sure where it was and said to just ask a maintenance worker if we saw one. Luckily we did run into a maintenance worker in the elevator area and he told us they don’t really do pool bands as our check-in info stated, instead as long as you knew the door codes, you could come and go throughout the building.