I would like to start by saying that Monty and Star were great communicators and most issues we had with the condo were of no fault of them.
We arrived at 3:30 hoping to check in a little early after a long drive and the condo was not ready. The door was cracked, cleaning supplies in the hallway and no one around. We waited until 4:00 and still no one was there. I called Star and while we were on the phone the cleaning guy showed up. He took about another 20 minutes to finish. We discovered that the floors had not been mopped, or at least a terrible job was done. Our feet were black within 30 minutes and there was still sand in some places. My husband had to mop the floors twice. I feel like we should have gotten a small return fee on the cleaning charge.
Other property issues that we didn't care for were, there is no nightstand on the right side bed in the master bedroom. The extra queen bed was very nice but it couldn't fit in the guest room, which is where we wanted it. I tried to move the guest bed to no avail. There is no television in the guest room, which made it inconvenient for us when the kids wanted to watch tv in the evening.
There was a cheerleading camp happening at the resort that week and the girls staying above us were so loud moving furniture and stomping around late at night and early in the morning. You can hear the bed above the master bedroom squeak and I could not sleep in any morning while we were there. 6:30 am came early everyday.
Now for the positive aspects. The resort is very nice! the community pool was very close and we felt like it was a private pool many days. We loved the tram that takes you over to the beach and the drivers! The large pool and splash pad by the beach were a big hit with our children. The condo we stayed in was well decorated and updated. The little toiletries were a nice touch and the turtle pond right outside was really fun!
Over all, we enjoyed our stay. No vacation goes perfectly smooth, so we expected some hiccups. We would stay at the resort again, but probably opt for a top level condo with less noise.
Over all, we would stay