My wife and I have been coming to Panama City for years now and we've stayed within the Gulf Highlands property numerous times. This was our first time at a Vacase property and overall, it was a intensely okay experience. To preface, the communication, cleanliness, and location of the property is not, at all, poor or misleading in anyway. The check-in process was quickly and easily handled. As a matter of fact, it was one of the more simplified and easy handled check-in processes I've had coming to PCB.
My only issue with this property was reserved for the second floor only. The upstairs portion of this property is severely dated, with some questionable furniture arrangements made and a few issues are present with the utilities.
The master bedroom is not situated to be comfortably sat in. The only television is positioned on a small end table on the other side of the room from the bedroom, in a small extension that has two chairs. The chairs face the TV and the TV itself is facing parallel to the bed, so that it cannot be seen without either moving the TV itself around or shifting the table around to face the bed. Even then, only the person on the side furthest from the door will be able to see the TV due to the other person blocking their view. It's extremely strange and it is essentially like having a sitting room conjoined to the bedroom.
Also, the master bathroom toilet ran after flushing and continued until I fixed it manually by taking the lid off of the tank and correcting it. The second bedroom features a walk in shower that cannot be used because the door doesn't properly seal itself shut and hangs slightly open.
Also, the carpet on the stairs are stained and do not seem to have been cleaned in some time. But that was the only housekeeping issue I saw.
Ultimately, these things didn't derail our stay in the slightest, but they are things I wish I had known before I chose this property to make me at least think twice or see what is available elsewhere within the community. It is certainly not the worst property in Panama City. It isn't even the worst property in Gulf Highlands as far as I know. But I do know there are BETTER properties out there that you can find.