First, the floors were dirty. The place seemed clean but the floors were not.
No linens were provided for the sleeper sofa. Maybe they should mention that in the discription. There were plenty of extra pillows in the closet, but not one pillow case to put on them.
No extra towels. No beach towels. That would be a nice thing, but not included.
This didn't matter to me family, but I'm pretty sure it said they had cable tv, they did not.
No washer and dryer, even though they said they have one. Oh and there isn't a laundry mat in the whole huge hotel because every other unit has one. So you would have to go down the street to a laundry mat or bring home a bunch of dirty wet beach towels and bathing suits. I pack differently for my family when I know I have a washing machine and dryer. I bring less clothes and less beach towels and laundry soap so I can wash up the clothes. Not telling the truth messed up my trip.
Now the next thing was just bad luck. We had no hot water. We reported it just 3 hours after we checked in when it was time to bathe the baby. They sent someone that night who said it couldn't be fixed by him and another man would come out in the morning. We called multiple times the next morning, but they just kept saying a repair guy would come. When he got there, he was so apologetic because he didn't get there until 6:30 pm. No one told him the unit was occupied! I have a family of 6 that need to wash off after swimming in the ocean, pool and hot tub. He says he can't fix it and that we would need to move. We asked to be moved the night before! By the time he finished his checks, our baby was sleeping. We couldn't move to a new condo down the street that night. I also couldn't wash the dishes from the food I cooked without hot water. I had to boil water and dump it in the sink to get the grease off. I didn't think this beautiful condo would make me feel like a pioneer woman boiling water on the stove.
The next place we stayed at had everything this place was lacking (even the linens for the couch and pillows). It was called the Summit.
Lying about the washer and dryer was bad. The repair man coming at night instead of the morning was rediculous! They should have offered to move is right away after the first guy couldn't fix it. They offered to refund us $100. We paid $80 to use the facilities at this location and $20 at the next. They didn't refund us anything to compensate for our crappy experience in their condo.
