Hi Norma,We are sorry to hear that you did not like the check-in process. Our team always aims to provide a seamless and hassle-free check-in experience for all our guests, and we apologize for falling short of your expectations. Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention.Sincerely,Team Kasa

Hi Ben, We greatly appreciate your positive feedback on the smooth check-in and check-out process during your stay with us. Ensuring a hassle-free experience for our guests is always our top priority, and we are delighted to hear that we met your expectations. Your kind words motivate us to continue delivering exceptional service, and we can't wait to welcome you back for another wonderful stay! Best regards, Team Kasa

Hi Jeff, We are thrilled to hear that you found your stay at Kasa comfortable and appreciated the easy access and departure. Providing a seamless and cozy experience for our guests is our top priority, and we are glad we could meet your expectations. We can't wait to welcome you back for another exceptional stay! Best regards, Team Kasa

Hi JING,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Jennifer, We are thrilled to hear that you appreciated the very cool retro vibe and decor at Kasa Palo Alto, along with the seamless check-in and check-out process. It's wonderful to know that our suite catered perfectly to your family of 4. We strive to provide a comfortable and enjoyable stay for all our guests, and we are glad we could exceed your expectations. See you back soon Jennifer! Best regards, Team Kasa

Hi Kunal,We appreciate your positive rating and are delighted to hear you had a generally good experience with us. If there were any specific aspects that prevented it from being perfect, please don't hesitate to share your feedback with us. Your input is invaluable, and it helps us continually improve. Our Guest Experience Team is always available to assist, so please feel free to reach out anytime. We're here to ensure your future stays are exceptional; can't wait to have you back with us!Best regards,Team Kasa

Hi Sathvik, We are sorry to hear about the inconvenience you faced with the water in the shower during your stay. Providing a comfortable experience for our guests is our top priority, and we have already taken immediate action to rectify this issue. Your feedback helps us improve, and we appreciate you bringing this to our attention. Sincerely, Team Kasa

Hi Dania,We are delighted to hear that you found your stay at Kasa Palo Alto exceptional! It's wonderful to know that you appreciated the cleanliness, comfort, and great coffee during your time with us. We value your feedback regarding the noise issue, and we will take immediate steps to address it. We look forward to hosting you again in the near future!Best regards,Team Kasa

Hi Mario, We are sorry to hear that you found the bed uncomfortable during your stay. Guest comfort is of utmost importance to us, and we continuously strive to enhance our accommodations to ensure a restful experience for all our guests. Your feedback is valuable in helping us improve, and we will address the comfort issue promptly. We hope to welcome you back for a more comfortable stay in the future. Best regards, Team Kasa

Hi See, Thank you for taking the time to share your feedback with us. We're genuinely sorry to hear about your experience, especially with the challenges you faced in the bathroom area. We understand how important comfort and space are, especially when caring for little ones. Please know, we're on a constant journey to improve and your input is invaluable in this process. We're committed to addressing these concerns and exploring ways to enhance our accommodations. If there's anything more we can do to assist you or make your future stays more comfortable, please don't hesitate to reach out. Your satisfaction and well-being are our top priorities, and we're here to help in any way we can. Best regards, Team Kasa

Hi Margarita,Thank you for taking the time to share your positive experience with us. We're delighted to hear that everything was well done during your stay. Providing exceptional service and ensuring our guests' satisfaction are our top priorities, and we're thrilled that we met your expectations. We truly appreciate your kind words and look forward to welcoming you back in the near future.Best regards,Team Kasa

Hi Ai,Thank you for sharing your experience with us. We're truly sorry to hear that your stay was disrupted by noise and that our service did not meet your expectations. Ensuring our guests have a peaceful and enjoyable stay is a top priority for us, and we understand how crucial a good night's sleep is.Your feedback is invaluable in helping us improve. We're taking steps to address the noise insulation and are reviewing our guest experience protocols to ensure our team can better assist in such situations.We hope to have the opportunity to welcome you again and provide the comfortable and serene experience you deserve.Sincerely,Team Kasa

Hi Mayra,Thank you for recommending Kasa Palo Alto! We greatly appreciate your kind words and are thrilled to hear that you had a wonderful experience with us. Our team is dedicated to delivering exceptional service and ensuring your satisfaction. We can't wait to welcome you back soon!Best regards,Team Kasa

Hi William,Thank you for your feedback. We appreciate your input and apologize for any inconvenience. We strive to provide the best experience for our guests and take your comments seriously. If you have any concerns or suggestions, please feel free to reach out to us. We value your feedback and will use it to improve our services. We hope to welcome you back in the future for an exceptional stay.Sincerely,Team Kasa

Hi Timothy,Thank you for choosing Kasa Palo Alto and sharing your feedback. We appreciate your comments about the rooms and will consider them as we continue to improve our accommodations. We're glad to hear that check-in was smooth with our virtual front desk and that you found the beds wonderful. Our goal is to provide excellent quality at a competitive price. We hope to have the opportunity to welcome you back soon!Best regards,Team Kasa

Hi Qiquan,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Hadley,Thank you for taking the time to share your experience at Kasa Palo Alto. We are thrilled to hear that you found our property to be a great value, clean, and well priced. It's fantastic that you also enjoyed the convenience of our easy parking and proximity to the campus. Your positive feedback is truly appreciated and we cannot wait to welcome you back for another exceptional stay in the near future.Best regards,Team Kasa

Hi Yvonne,Thank you for sharing your experience with us! We're thrilled to hear that you found it easy to access your hotel room and felt warmly welcomed. It's our utmost priority to provide a seamless and welcoming experience for all our guests. We're glad that we could meet your expectations. We hope you had a comfortable stay and enjoyed the warm ambiance of our hotel. Your kind words truly motivate us to keep up the good work. We can't wait to welcome you back for another wonderful stay!Best regards,Team Kasa

Hi Amy,Thank you for sharing your experience with us. We're glad to hear that your initial days at our property were satisfactory, but we're truly sorry to hear about the issues you encountered on your third day. Your feedback regarding the convenience of accessing additional supplies is invaluable. We're continuously working to streamline our processes and will certainly consider your input as we strive to make these essentials more readily accessible for our guests.Regarding sound insulation, we understand how crucial a peaceful environment is, especially during the night. Please accept our sincerest apologies for the discomfort this caused you and your daughter. We're taking your feedback seriously and will look into ways to improve the soundproofing of our units. Your comfort and satisfaction are paramount to us, and we are committed to addressing these concerns. While we regret that this experience has affected your willingness to stay with us again, we hope you'll consider giving us another chance in the future to provide a more comfortable and enjoyable stay.Sincerely,Team Kasa

Hi Alejandro,Thank you for taking the time to share your experience with us. We're delighted to hear that our location was convenient for your ceremonies at Stanford University and that you appreciated the cleanliness and decor of your accommodation.We understand the importance of a comfortable bed for a restful stay, and we sincerely apologize that the bed in your room did not meet your preferences. Your feedback is invaluable, and we are looking into this matter to ensure a more comfortable experience for all our guests.If there's anything else we can do to make your next stay even better, please don't hesitate to reach out. We hope to welcome you back soon for an even more enjoyable stay!Best regards,Team Kasa

Hi Christi,Thank you for your positive rating! We appreciate your feedback and are thrilled to hear that you had a great experience with Kasa Palo Alto. Our team works hard to ensure that every guest has a memorable stay, and it's wonderful to know that we succeeded in delivering that for you. We eagerly anticipate your return in the near future.Best regards,Team Kasa

Hi Philip,Thank you for your positive review! We're glad you found our hotel clean and well-maintained, with great modern amenities. We apologize for any inconvenience caused by the mattress and road noise. Your feedback is valuable, and we'll use it to improve our guests' experience. We hope to welcome you back!Best regards,Team Kasa

Hi Brennan,Thank you so much for sharing your wonderful experience at Kasa Palo Alto! We are thrilled to hear that you loved our great space and appreciated the attention to detail in our stylish decor. It's fantastic to know that the check-in and check-out process was seamless for you. We truly value your kind words and look forward to welcoming you back for another exceptional stay in the future!Best regards,Team Kasa

Hi James,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi,We are genuinely sorry to hear your stay didn't meet your expectations, and we truly appreciate the time you've taken to give us this important feedback. We always aim for excellence and are saddened to learn we fell short of providing you with a comfortable and seamless experience.Addressing the concerns you've mentioned, our security deposit is a standard procedure intended as a precaution to safeguard against potential damages. We assure you that this deposit is entirely refundable upon check-out, provided there are no damages. It's an industry practice we've adopted to maintain the quality and care of our properties, which our guests have come to expect and appreciate.We regret that the size of the beds and showers did not meet your needs. Rest assured, we are listening and using your input to continually enhance the quality of our accommodations and services.Your comfort and satisfaction are our top concerns, and we are dedicated to earning back your trust. We hope to welcome you back to provide a stay that not only meets but exceeds your expectations.Sincerely,Team Kasa

Hi Cynthia,Thank you for your positive review! We're glad you had a great stay with us and found our location close to Stanford convenient. Our team strives to provide comfortable and convenient accommodations for our guests, and it's always rewarding to receive positive feedback. We eagerly anticipate your return in the near future.Best regards,Team Kasa

Hi Murugadass,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Jessica, We apologize for the inconvenience you encountered during your recent stay with us. Your experience does not reflect the ease and comfort we aspire to provide to our guests. We've carefully reviewed the issues you highlighted, from the check-in process to the confusion regarding parking and the noise disturbances you experienced. We understand how these challenges must have affected your stay, and we are truly sorry for that.As a gesture of our earnest apology, we have applied a credit towards your account. We hope this demonstrates our willingness to make amends and assure you that we take your feedback seriously.We acknowledge that we fell short of providing you with a satisfactory experience this time. However, we are determined to learn from this and improve. We believe in the potential of every feedback to propel us towards becoming the brand that is beloved by guests like you.We truly appreciate your patience and understanding, and we hope you will consider giving us another chance to serve you better in the future. Sincrely,Team Kasa

Hi Peter,Thank you for choosing Kasa Palo Alto! We are thrilled that you found the quality of our mattress to be super comfortable. We appreciate your feedback regarding the towel hooks and will take it into consideration for future improvements. It's great to hear that our location was convenient for you. We look forward to welcoming you back soonBest regards,Team Kasa

Hi Wenchao,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Curt,Thank you for your positive rating! Your feedback is incredibly valuable, and it inspires us to maintain our commitment to delivering exceptional guest experiences with our tech-enabled hospitality. We can't wait for the opportunity to welcome you back and provide you with another unforgettable stay. Thank you for choosing Kasa; see you soon!Best regards,Team Kasa

Hi Steven,Thank you for your positive review! We're glad you found our property simple, clean, and convenient. Providing a comfortable experience for our guests is our top priority and we eagerly anticipate your return in the near future.Best regards,Team Kasa

Hi Li,Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. While the hotel's cleanliness met your expectations, we regret to hear that our service fell short. We appreciate your suggestion regarding the door, and we will prioritize fixing it to ensure smooth opening and closing.Regarding the check-in process, we apologize for any inconvenience caused by the lack of human assistance. Please note that we operate with a Virtual Front Desk, and we will review our procedures to ensure a smoother check-in experience for our guests. We also apologize for any confusion caused by the email received after checkout. Rest assured that we will investigate the matter and ensure that such false alarms do not occur in the future.As for the deposit, we understand your concern and will take it into consideration for future improvements. Your feedback is valuable to us, and we will use it to make the necessary improvements to provide a better experience for our guests. We hope to have the opportunity to welcome you back and provide you with a more satisfactory stay in the future.Sincerely,Team Kasa

Hi,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Analu,Thank you for choosing Kasa Palo Alto! We're delighted to hear that your check-in experience was smooth. We look forward to welcoming you back soon!Best regards,Team Kasa

Hi Steven,We're glad you found Kasa Palo Alto affordable, well-located, clean, and modern. Thank you for your positive review! We appreciate your feedback and hope to welcome you back in the future.Best regards,Team Kasa

Hi Inga,Thank you for sharing your feedback on your recent stay at Kasa Palo Alto. We appreciate your positive comments about the cleanliness, affordability, and available amenities in the room. We apologize for any inconvenience caused by the lack of sound insulation and curtains not providing a complete blackout. Your feedback will be taken into consideration for future improvements. We also apologize for the absence of luggage storage and recommend reaching out to our Guest Experience Team for more information on available options. We value your feedback and look forward to welcoming you back in the near future.Best regards,Team Kasa

Hi Suranda,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Saba,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Kirsten,We're delighted to hear that you had a great experience at Kasa Palo Alto. Our team takes pride in providing stylishly-furnished, professionally managed units that cater to our guests' needs. We look forward to hosting you again!Best regards,Team Kasa

Hi Holly,Thank you so much for your positive feedback! We truly appreciate your kind words about the renovations and modernization of our hotel. It's great to hear that you noticed the effort we put into making our accommodations better. We understand that the noise from the trucks on the main road at 6:00am can be bothersome for light sleepers, and we apologize for any inconvenience caused. We value your feedback and will take it into consideration as we continue to improve our facilities. We hope to have the pleasure of hosting you again in the future and provide an even better experience.Best regards,Team Kasa

Hi Stephen,Your rating indicates we did not meet your expectations during your recent visit. We sincerely apologize if your experience at our property was less than satisfactory. We would greatly appreciate the opportunity to address and assist you with any concerns or issues you may have encountered. Please don't hesitate to contact our Guest Experience Team at your convenience to share your feedback. Your input is invaluable to us.Sincerely,Team Kasa

Hi Rosemarie,Thank you for your wonderful review! We're delighted to hear that you had such an easy check-in and found our property clean and super cute. Providing a seamless and enjoyable experience is our top priority, and we're thrilled that we succeeded in doing so during your stay. We look forward to welcoming you back soon!Best regards,Team Kasa