2/10 Terrible
Olga D.
15 jun. 2025
No le gustó: Limpieza
I wanted to take a moment to provide feedback regarding my recent stay at your property, which I had been looking forward to for a long time with my family. Please keep in mind. It took me two years to save for this vacation.Upon our arrival, we encountered several issues that significantly impacted our experience. There were only two towels and a floor mat provided for our family of four, and the sofa bed was not made up with sheets. When we finally found the sheets, they appeared unwashed and were bundled together, which was concerning.Most importantly, the air conditioning did not work during our entire four-day stay. Despite my complaints and your assurances that a technician would be sent, the temperature in the room remained uncomfortably high, reaching around 101F. We had to take multiple showers each night just to stay cool, which made our vacation quite stressful.Given the discomfort and challenges we faced during our stay, I believe a refund of at least 100% would be a fair resolution for the inconveniences we experienced. You made our vacation miserable.I appreciate your attention to this matter and hope to hear from you soon.Thank Olga
Olga D.
Se hospedó 3 noches en junio de 2025