My poor rating is purely directed at the negative experience we had with Poppy the budget management company that the owner used. House was good, Unfortunately it was just one bad experience after another with Poppy.
When we booked we explained we wanted a private yard and that privacy was our main priority (basically my wife and I wanted to hang out at the pool naked all day and enjoy the heat!).
The company explained the times when pool or landscaping would come by and we organized to be away those times.
First day, could not get the BBQ to work. When we called they basically called me stupid and said no one ever had a problem. They eventually sent someone who fixed it. So it wasn’t me, was the BBQ. Things happen, but to blame and make the guest feel like they did something wrong is unacceptable. No apology once it was fixed.
First morning, landscaper shows up, wasn’t supposed to be there, and walked in on my wife and I naked. Proceeded to dump the hedge trimmings into the pool….
Called poppy again, was basically told they didn’t care, then they blamed the owner of the property. I reminded them they were the management company and it was their responsibility. Once again rude customer service.
Over the next week we had 3 more un scheduled visits, the pool guy got made at us about a leak?
Avoid Poppy! To the owner if you read this they blamed you for everything. We come every year to PS and will never touch a place managed by Poppy. 👎