The house is great, and just as advertised.
My only negative feedback is with Turnkey as a management company. This is the first time I’ve had turnkey as the manager of a vrbo, for other vrbo properties I rent in Palm Springs I have dealt directly with the owner.
I found some differences in this style of management that were frustrating, for example, at one point I had text strings going with 4 different numbers. One women texted who was responsible only for getting us to sign the good neighbor contract. Other numbers dealt with questions I had on a late checkout, another dealt with maintenance issues, it got a bit annoying. The ice maker did not work in the freezer, we asked for a bag of ice as we had 6 people, a person brought it and said she already new it didn’t work and that there was no plan to fix it. This seemed odd given that the house is expensive, and holds 6 people, 3 ice cube trays aren’t sufficient. There also was no ‘fire clicker’ which you need for the indoor fireplace, out door fire pit, and the bbq. We were told by text several times to keep looking in the kitchen drawers, and we kept responding that the only one there was out of butane, a staff person finally brought one but by then we’d sent someone to the store as we needed to light the bbq for dinner. There was also only two rolls of toilet paper for each of the two bathrooms, not really enough for 5 nights and 6 women. In the house instructions it says they leave you ‘starter’ supplies of TP, paper towels, shampoo, etc. and then it’s up to you to re-supply. I understand that with paper towels, etc., but TP? That seems odd.
The house is lovely, the cleaners do a great job. I think the turnkey staff are fine but they’re like Uber drivers, you see them once and then never again. Someone else shows up. I think turnkey is just too anonymous for me.