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Opiniones sobre La Serena Villas, A Kirkwood Collection Hotel

4 out of 5
La Serena Villas, A Kirkwood Collection Hotel
339 S. Belardo St., Palm Springs, CA

Opiniones

9,6

Excepcional

Evaluación: 10 - Excelente. 311 de 358 opiniones" "
Evaluación: 8 - Bueno. 29 de 358 opiniones" "
Evaluación: 6 - Aceptable. 6 de 358 opiniones" "
Evaluación: 4 - Mediocre. 6 de 358 opiniones" "
Evaluación: 2 - Terrible. 6 de 358 opiniones" "

9,8/10

Limpieza

9,4/10

Personal y atención

9,4/10

Servicios

9,8/10

Estado de la propiedad e instalaciones

9,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Chantal

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely loved the private patio with outdoor bath!
Se hospedó 1 noche en abril de 2024

8/10 Bueno

Dorian

Le gustó: Limpieza, personal y atención, servicios
It’s a beautiful property with a pretty good restaurant. Enjoyed the villa very much except for two things. The mattress was uncomfortably hard and the pillows were terrible. The television is too small and it didn’t work well. Hard time changing channels. The WiFi was terrible, absolutely didn’t work. Did not get a good nights sleep. Everything else was exceptional.
Se hospedó 1 noche en abril de 2024

10/10 Excelente

Daniel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2024
Respuesta de Alexandra el 22 abr. 2024
Thank you!

8/10 Bueno

Ellen

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Beautiful property and nice villa. Prior Kirkland ownership reviews raved about the place, breakfast and the service and comparatively it seems less than before. Found the staff very friendly and helpful, some fixes needed in the units, sinks not draining, tv not working well, furnishings, while lovely could use a refresh.
Se hospedó 2 noches en marzo de 2024

2/10 Terrible

Josh

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 7 noches en febrero de 2024
Respuesta de Front Desk el 22 abr. 2024
Thank you for the feedback. We are sorry to hear that your experience was only a 1/5 - we'd love the opportunity for you to stay with us again.

10/10 Excelente

Patrick

Se hospedó 1 noche en febrero de 2024
Respuesta de Front Desk el 26 mar. 2024
Thank you for the 5/5!

8/10 Bueno

Gerard

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Okay, to begin with we liked the property & Palm Springs. Although a bit chilly, we went in mid January, it was bright and sunny every day and CLEAR-you can see for miles around. The property consists of 1 story 'bungalows' and 'cottages' from the 30's but completely reconstructed in 2016. The cottage we stayed in consisted of a large bedroom and a large bath area connected by a utility hallway and a cozy outside fire pit area. Good size for a couple, not for a family. Daily Housekeeping is included though we had to keep reminding them of the need for more than 1 facecloth/washcloth. The bed was very comfortable and the shower was modern. Daily delivery of a continental breakfast is a nice touch, a Keurig coffee maker (they also provided free fresh coffee at the on-site restaurant Azucar if you wish) and fresh bottled water is also a plus. A fridge is included but NO MICROWAVE made for some wasted leftovers from restaurants.Staff was quite friendly and cordial. After a few days there it felt a bit cramped so we would not spend a week there again. The room rate varied from $335 to $803 per night PLUS a daily $48 resort fee and avg $63/day taxes. Overall Price would have been $620 higher had it not been for our Expedia member pricing. The property is VERY convenient to downtown area so we were able to walk to every restaurant, museum/attraction there, you will need an Uber to the airport (10 min) and rent a car to go to Joshua Tree National Park or the PS Tramway as we did.
Se hospedó 7 noches en enero de 2024
Respuesta de La Serena Villas el 3 mar. 2024
Thank you for the kind words! We are glad you enjoyed our Oasis and your experience in Palm Springs!

4/10 Mediocre

Dennis

Le gustó: Limpieza
No le gustó: Personal y atención
Se hospedó 3 noches en enero de 2024

10/10 Excelente

Roland E

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 4 noches en enero de 2024
Respuesta de La Serena Villas el 3 mar. 2024
Thank you for the 5/5!

10/10 Excelente

Anthony

Exceptional in every aspect of our stay
Our visit exceeded all expectations. Staff, accommodations and all amenities were outstanding. Great location, and just a beautiful property. We enjoyed the onsite restaurant, spa and grounds. It doesn't get any better than this for downtown Palm Springs.
Se hospedó 3 noches en diciembre de 2023
Respuesta de La Serena Villas el 26 ene. 2024
We are thrilled to hear you had such a great stay with us! Thank you, and look forward to your return!

10/10 Excelente

Frank, Newport Beach

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
A great property managed very well in the desert!
Se hospedó 1 noche en diciembre de 2023

10/10 Excelente

Nikki

Se hospedó 1 noche en diciembre de 2023
Respuesta de La Serena Villas el 26 ene. 2024
Thank you for the 10/10!

6/10 Aceptable

claudia

Viajó con su pareja
Le gustó: Limpieza, servicios
No le gustó: Estado de la propiedad e instalaciones
The room we stayed in had a problem with sewer and had to be moved to a lower accommodation due to horrible smell. There was no genuine attempt to compensate us for the inconvenience or bad experience. The place itself was quiet and cute but disappointing with their customer service.
Se hospedó 2 noches en diciembre de 2023

10/10 Excelente

Dawn, Fort Worth

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Magical!! Such a wonderful team, Alexandra our checkin hostess made the experience perfection! The villa was very comfortable abd beautifully appointed.
Se hospedó 1 noche en diciembre de 2023
Respuesta de La Serena Villas el 28 dic. 2023
Thank you kindly, we are excited to hear you had such a wonderful time! We look forward to your return.

10/10 Excelente

Sharon

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de La Serena Villas el 28 dic. 2023
Thank you for the 5/5!

10/10 Excelente

michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
anniversary stay at La Serena Villas
the hotel was quiet, romantic, and the little private walled courtyard with outdooor tub and fire pit was really nice. premium furniture, most comfortable bed! great linens, a really large shower. walking distance from the main street fir shopping and food. 4-10 minute drive from multiple beautiful hikes. office staff was very friendly!
Se hospedó 2 noches en diciembre de 2023
Respuesta de La Serena Villas el 28 dic. 2023
Thank you, we're glad to hear you had a lovely time here at our Oasis.

10/10 Excelente

Thomas

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de Alexandra el 5 dic. 2023
Thank you for the 5/5!

8/10 Bueno

Nazli, Sudbury

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice location but they need to provide slippers, better tasting Keurig cups, and more variety in the complimentary breakfast. They also need to fix the water pressure in the shower.
Se hospedó 1 noche en noviembre de 2023
Respuesta de Front Desk el 5 dic. 2023
Thank you greatly for the feedback!

10/10 Excelente

Steph

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Alexandra el 26 nov. 2023
Thank you for the 5/5! Look forward to your return!

8/10 Bueno

Emilia

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en noviembre de 2023
Respuesta de Alexandra el 26 nov. 2023
Thank you!

10/10 Excelente

kelli

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
very pretty, friendly
Se hospedó 1 noche en noviembre de 2023
Respuesta de Alexandra el 26 nov. 2023
Thank you greatly Kelli, we are glad to hear you enjoyed our oasis.

10/10 Excelente

Kevin

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was great
Se hospedó 2 noches en octubre de 2023
Respuesta de Front Desk el 4 nov. 2023
Thank you Kevin, we're glad to hear that everything went great!

10/10 Excelente

Robert

Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk el 4 nov. 2023
Thank you Robert!

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en octubre de 2023
Respuesta de Front Desk el 4 nov. 2023
Thank you for the 10/10!

10/10 Excelente

Nikolina

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Absolutely stunning property. Staff and service went above and beyond. Will recommend this to everyone we know and can’t wait to go back!
Se hospedó 4 noches en octubre de 2023
Respuesta de Front Desk el 4 nov. 2023
Thank you greatly! We cannot wait to have you back at our Oasis here in Palm Springs!

10/10 Excelente

philippe

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Adults only place
Se hospedó 2 noches en octubre de 2023
Respuesta de Front Desk el 4 nov. 2023
Thank you Philippe!

10/10 Excelente

Irene

Se hospedó 5 noches en octubre de 2023
Respuesta de Front Desk el 4 nov. 2023
Thank you kindly!

10/10 Excelente

Kacie

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en septiembre de 2023
Respuesta de Front Desk el 4 nov. 2023
Thank you!

10/10 Excelente

Simone

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Wonderful stay and plan to return.
Se hospedó 2 noches en septiembre de 2023
Respuesta de Front Desk el 4 nov. 2023
Thank you! Looking froward to your return!

10/10 Excelente

Marnie

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
I love how serene, beautiful, and private the villas are. It's one of my favorite places to stay when I need a place in PS.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Front Desk el 16 sept. 2023
Thank you! We are delighted to hear, and look forward to your return!

10/10 Excelente

Zamir

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Let’s talk boutique hotels! I’ve stayed in many hotels and properties in Palm Springs over 20 years now and this place by far is the best. Provide peaceful and relaxing accommodations. The staff are great always and super friendly and courteous. The restaurant manager is so sweet and always making sure you’re have everything you need. The front deck ladies were awesome too and set up for my lady and I a romantic bubble bath with candles. This is my second time here and definitely will be back for more.
Se hospedó 1 noche en septiembre de 2023
Respuesta de Alexandra el 7 sept. 2023
Thank you so much Zamir for the kind words! We are delighted to hear you had a truly fantastic experience! Looking forward to welcoming you back soon!

10/10 Excelente

Sylvia

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Small, quiet, private retreat with terrific food and cocktails. Just perfection at every turn. Staff is constantly checking if you need anything. Absolutely amazing! 10 out of 10 even in the dead heat of summer.
Se hospedó 1 noche en agosto de 2023
Respuesta de Alexandra el 25 ago. 2023
Thank you much Sylvia! We look forward to welcoming you back soon!

10/10 Excelente

Scott

Se hospedó 1 noche en agosto de 2023
Respuesta de Front Desk el 7 sept. 2023
Thank you for you're review, we look forward to welcoming you back!

8/10 Bueno

Omry

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
My wife and I came to this property to have a relaxing vacation. We really liked how private it was. I know that some villas are more private than others. We opted To get an upgraded room. We felt very comfortand enjoyed our stay. The property and stuff was very nice everything was very clean. Complimentary breakfast was very good and we enjoyed the restaurant at the pool.. The location was amazing, you couldn't ask for a better location 2 things that I didn't Like was we got our room pretty late. Which I believe we could have got it earlier. Because they had finished cleaning it sooner. And forgot to Call us which is not really the reason that I didn't like. But I didn't like that. They rushed us out at 11 The next day. We would have enjoyed a late checkout. Which every hotel offers an extra hour to complimentary and would have spent more money at the pool. The other thing I didn't like was when they bring you your breakfast in the morning that they just walk in to The villa. My wife was in the shower and I was getting dressed in the living room area. I would have expected the food to be left at the door or for someone to knock. But definitely overall a beautiful stay. And we would definitely come back again.
Se hospedó 1 noche en agosto de 2023
Respuesta de Front Desk el 26 ago. 2023
Thank you Omry for your review! I am sorry to hear about the few hiccups, we look forward to making your next trip extra special!

10/10 Excelente

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en agosto de 2023
Respuesta de Alexandra el 26 ago. 2023
Thank you, we look forward to welcoming you back!

10/10 Excelente

Rochella

Se hospedó 2 noches en julio de 2023
Respuesta de Alexandra el 25 ago. 2023
Thank you, we look forward to your return!

10/10 Excelente

Mathew

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en julio de 2023
Respuesta de Front Desk el 27 jul. 2023
Thank you for staying with us, we appreciate the feedback and hope to see you in the future. :)

10/10 Excelente

Vratislav

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Everything was excellent
Se hospedó 1 noche en julio de 2023
Respuesta de Front Desk el 27 jul. 2023
Thank you for staying with us, we appreciate the feedback and hope to see you in the future. :)

10/10 Excelente

John

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Beautiful boutique hotel, excellent food and drinks and staff was great! Will definitely be coming back!
Se hospedó 1 noche en junio de 2023
Respuesta de Bri el 23 jun. 2023
We are pleased to hear you enjoyed your full experience at LSV! We hope to see you soon!

8/10 Bueno

Alana

Se hospedó 2 noches en junio de 2023
Respuesta de Front Desk el 27 jul. 2023
Thank you for staying with us, we appreciate the feedback and hope to see you in the future. :)

10/10 Excelente

Gloria, Newport Coast

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Quick weekend getaway with hubby for Father’s Day. We loved our premium Villa with spa/plunge pool. Quiet, safe, clean and very relaxing.
Se hospedó 2 noches en junio de 2023
Respuesta de Bri el 23 jun. 2023
Thank you for choosing such a special day at La Serena Villas! We are pleased to know you enjoyed our spa Suite and overall stay!

10/10 Excelente

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en junio de 2023
Respuesta de Front Desk el 27 jul. 2023
Thank you for staying with us, we appreciate the feedback and hope to see you in the future. :)

10/10 Excelente

Richard

Viajó con su pareja
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
We had a great stay at La Serena. the room was big, nice. would definitely stay there again.
Se hospedó 1 noche en junio de 2023
Respuesta de Bri el 23 jun. 2023
It was nice having you Richard! Thank you for choosing La Serena Villas for your stay!

6/10 Aceptable

Jinyoung

Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención
Se hospedó 2 noches en junio de 2023

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 3 noches en mayo de 2023
Respuesta de JB el 6 jun. 2023
Thanks for the 10 star review. We appreciate it and look forward to welcoming you back again very soon.

10/10 Excelente

Liisa

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en mayo de 2023
Respuesta de JB el 15 may. 2023
Thanks for the 5 star review. We appreciate it and look forward to welcoming you back again very soon.

10/10 Excelente

Camie Jo

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was beautiful, quiet, a great location, and the staff was amazing.
Se hospedó 4 noches en abril de 2023
Respuesta de JB el 12 abr. 2023
Thanks for the 5 star review. We're so happy to hear you enjoyed your stay and we look forward to welcoming you back again very soon.

10/10 Excelente

David, Los Angeles

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
This small boutique hotel packs a big punch. The room 15 was excellent and well equipped. The bed comfy and the whole area, sitting room, garden terrace and hot tub felt very well designed and a lot for the money. The restaurant was excellent and the waiting staff were terrific and very helpful.overall we had a romantic and fun stay. I would recommend and stay again.
Se hospedó 2 noches en marzo de 2023
Respuesta de JB el 3 abr. 2023
Thank you so much for the wonderful review. We're so happy to hear you enjoyed your stay and were pleasantly surprised. We look forward to welcoming you back again very soon.

10/10 Excelente

DeFranco

Viajó con su pareja
Amazing hotel
Se hospedó 4 noches en marzo de 2023
Respuesta de JB el 16 mar. 2023
Thanks for the 5 star review. We're so glad to hear you found us to be an amazing hotel and we look forward to seeing you again very soon.

10/10 Excelente

patrick

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Perfect quick break.
It was amazing! The best cocktail’s. Kind and considerate staff. Good food. Great ammenities.
Se hospedó 1 noche en marzo de 2023
Respuesta de JB el 8 mar. 2023
Thanks for the 10 star review. We're so happy to hear you had an amazing stay. We hope your travels bring you back to us again very soon.