The day before arriving at the house for a carefully planned 3 generation family vacation I received a phone call from Alina, the managing agent, telling me the house wasn’t ready for us. My heart immediately sank. We would be getting on the Amtrak Auto Train the next morning, and suddenly it all seemed to have gone wrong. However, I was immediately offered a swap to another house nearby. Literally a hundred feet from the beach, the house has excellent a/c, lots of windows, high ceilings, and was perfect for us. A gas barbecue on a deck right next to the living room/den area is adjacent to the kitchen. The dining table is rather small, a very tight fit for our group. Of course everything wasn’t perfect: a pair of tongs fell apart in my hand, the coffee maker was a toy, the kettle was damaged, and available dishes were limited. However, Alina responded to my texts, and we received a new coffee maker and a new kettle the day after. It took a couple of extra days to get garbage bags, really nothing more than a minor inconvenience. Wifi was spotty, and didn’t get better. Important details that weren’t just right were fixed quickly. Alina was a pleasure to deal with, and very helpful. A glitch at the end was annoying and unnecessary, but was fixed. A great vacation seeming in danger of failing got fixed seamlessly, and I give Alina a lot of credit for being so attentive. We had a wonderful family vacation.