Hoteles en Palau, Gerona

"Todo hermoso ! Buena atención! El hotel divino, la habitación también y el desayuno súper completo con muchas opciones y delicioso ! Muchas gracias!! Volveremos "

"excelente"

"La habitación muy bien y aparte cada vez que pedíamos algo nos lo proporcionaban "

"Alojamiento muy acojedor con las mascostas. Personal muy amable y tienen todo en cuenta. Zona de piscina y jacuzzi muy adgradable. Volvería sin ninguna duda. "

"."

"Buen desayuno. Muy completo"

"Our stay was a mixed experience, primarily due to issues with the rooms. It was not clearly specified during booking that there are renovated and unrenovated rooms, and we initially ended up in an unrenovated room. While it offered a great terrace and spectacular ocean view, the low ceiling, out-of-style decor, and a noticeable gutter smell were disappointing. Worse, being situated under the restaurant, we were woken up by noise starting at 6 am, resulting in very poor sleep. We appreciate that after complaining, the receptionist promptly upgraded us to a renovated room. This room had modern, cozy decor and a fantastic sea view. However, this room also reeked of the same persistent gutter smell. Despite opening the window all day and trying to cover the drain, the odor remained, which significantly impacted our comfort. We suspect this persistent smell is likely due to the hotel's old age and constant moisture from the ocean, as the property is built right on a coast rock. On a positive note, the service from the receptionist was excellent, and the location is fantastic, situated right on the Camino de Ronda and within walking distance of the Platja d'Aro city center. The breakfast was truly marvelous, with a great selection of food, including champagne, and the views from the breakfast area were spectacular. The breakfast was definitely the highlight of the stay."

"Primer día sin TV, no nos dieron alternativa, cuando lo informamos varias veces. Gracias a la empleada de buffet, Mari Ángeles, que se implicó más de lo debido, gestionó un cambio de habitación solucionando el problema. También agradecer el trato de los trabajadores del comedor. Acabamos nuestra salida más contentos que cuando entramos."

"todo estaba muy bien"