We had a wonderful stay at this location! I highly recommend it if you need to be close to the City Centre. The communication for everything was good, but I agree with other reviewers it can be confusing with so many responses from different people. Since a rental company is in charge of it and not the owner you’re always communicating with different people and getting multiple responses. When someone texts you it is impossible to reply and communicate that way. When reading the reviews we knew it would be loud due to being right on a busy street by a bus stop and that the narrow stairways to the upper floors might be an issue. Therefore, we planned ahead and packed a bag of earplugs and that worked fine. The owner also provided white noise devices but we never took the time to use them. I think they were google devices (?) but we don’t own anything like that at home so we just left them alone. The stairs were indeed narrow but they were fine. Just step on the wide parts, take your time and get another person to help you take your luggage upstairs if it’s heavy. This location was perfect for everything we needed to do, which included visiting Headington and getting to St. Cross College and the Sheldonian for graduation. The 3 bedrooms and two full baths allowed our family to have privacy when needed. I only slept in the third floor room and that bed made you roll to the middle a bit, but we made do since we wanted the 3rd floor all to ourselves with our own bathroom which is right outside that 3rd floor bedroom. The living room, kitchen and garden were wonderful places for family gatherings to chat and relax. We were grateful for the washer and hanging racks. The kitchen had everything we needed and I believe the basic surfaces and dishes were the cleanest VRBO experience we’ve had. Like all VRBO places we’ve been in, this needed a good spring cleaning for baseboards and walls, but I understand a cleaning service doesn't usually keep a rental as clean as I do my own house. The white walls could use a new coat of paint but again, I know most people don’t notice things like that most of the time. The downstairs shower was leaking upon our arrival but wasn’t an issue as the water remained in the shower when the door was closed. When alerted about the problem the office offered to fix it immediately but we said to wait until we were gone. We felt luck to find this place and would stay there again.