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Opiniones sobre Best Western Ottumwa Inn & Suites

3 out of 5
Best Western Ottumwa Inn & Suites
2813 N Court Street, Ottumwa, IA

Opiniones

6,8
Evaluación: 10 - Excelente. 133 de 566 opiniones" "
Evaluación: 8 - Bueno. 170 de 566 opiniones" "
Evaluación: 6 - Aceptable. 99 de 566 opiniones" "
Evaluación: 4 - Mediocre. 77 de 566 opiniones" "
Evaluación: 2 - Terrible. 87 de 566 opiniones" "

7,0/10

Limpieza

7,6/10

Personal y atención

5,6/10

Servicios

6,6/10

Estado de la propiedad e instalaciones

7,0/10

Cuidado del medio ambiente

Opiniones

6/10 Aceptable

Raul

Se hospedó 7 noches en noviembre de 2021

6/10 Aceptable

Rodolfo

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 7 noches en julio de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en agosto de 2019
Respuesta de tina el 3 sept. 2019
Im sorry if you had a bad stay with us. At this time we are under renovation. And we are trying to please everyone. I hope we will see you again in the future

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
buena ubicación
Estuve por el acto de grado de mi sobrina en Indian Hill, muy acogedor el hotel y cerca de las actividades a las que iba

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Pleasant stay. Room was quiet and can be darkened so you get the sleep you need. Serves hot breakfast, didn’t see the indoor pool being used by anyone. Service is friendly. Hotel is more business focused than family focused since not much within walking distance to do/see.
Se hospedó 1 noche en mayo de 2024

4/10 Mediocre

Joe

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024

2/10 Terrible

Joel

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I arrived at 7PM and my room was checked in. I went to my room and the door was opened. I hollered out to see if someone was in the room. I did not get response so I went in and my room was not ready. The hotel set me up with another room and when I went into the bathroom it was filthy. The toilet seat had urine all over it and on the floor by the toilet. When I say all over the toilet seat, I mean it looked like a man went to use the bathroom and sprayed urine all over the toilet seat. The room had stains on the desk chair, the ceiling looked like it had water damage, and the front desk floor area had dirt all over it. The breakfast was nothing to write home about especially the overly raw bacon that was served and the breakfast area was a mess with no staff around to clean up. As were checking out, they tried over charging for my room saying that a handicap accessible room should be more. My son-in-law showed them the booking information and they still were trying to say their price was right. They ended up refunding the difference but not without trying to overcharge me. Not impressed with this place and will not stay their again.

2/10 Terrible

Joel

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The check in was horrible. I reserved 4 rooms to pay at the property. I asked the lady at the front desk if we could pay separate and she said yes but only separated 1 room and charged my card for the other 3. We checked in at 7pm and 1 room was not ready, my room was dirty, the shower curtain was gross. The front check in was dirty with dirt all over the floor. The pool area seemed well kept at least. Breakfast was alright except for the bacon that was severely undercooked and no one around to keep things whipped up and clean. Went to check out and they tried over charging me for a room. Spent a half an hour trying to explaining to the front desk and even showed him my phone with the reservation and still tried to tell me the room should be more. They finally refunded me the money. Not a great experience and would not stay there again.
Se hospedó 2 noches en abril de 2024

8/10 Bueno

Anna

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Very helpful employees
Se hospedó 4 noches en abril de 2024

2/10 Terrible

Nicole

Viajó con su familia
Music blaring in room next to us
Se hospedó 1 noche en abril de 2024
Respuesta de Gm el 25 abr. 2024
Hi Nicole,Thank you for taking a moment to share your experience at Best Western Suites and Inn. We’re glad to hear that you were pleased with our service and found it to be reasonably priced. We hope you’ll visit us again soon and sorry for inconvience

10/10 Excelente

Adriana

Se hospedó 1 noche en abril de 2024

4/10 Mediocre

Ashley

No le gustó: Limpieza, estado de la propiedad e instalaciones
I wish they would have done more than just apologize for us finding someone elses lingerie in our bed and also for our microwave not working.
Se hospedó 2 noches en abril de 2024

10/10 Excelente

Thailyn

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Staff was very helpful . When taking a shower the pipes was making a noise but otherwise room was very clean
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Steve

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice place Even park truck on side. Very good if a truck driver want to stay
Se hospedó 2 noches en marzo de 2024

8/10 Bueno

Steve

Viajó por negocios
It’s clean and friendly staff. Very nice room.
Se hospedó 1 noche en marzo de 2024

8/10 Bueno

Michael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
.
Se hospedó 1 noche en febrero de 2024

6/10 Aceptable

Robert

No le gustó: Limpieza, comodidad de la habitación
Absolutely disgusted
The bed was the most uncomfortable bed I've ever slept on. I had a 2 day reservation and the clerk deactivated the key cards after 1 night. Not a big deal but very inconvenient. The breakfast food was absolutely horrible. Sugar free syrup for the waffle was gross and the uncooked or microwave bacon could absolutely get someone sick. I could go on and on. Would NOT recommend this hole to anyone.
Se hospedó 2 noches en febrero de 2024

10/10 Excelente

Misty

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We will be back
We booked a room for the night because we had just got married. The hotel was nice and the rooms were clean. We didn’t eat breakfast but noticed they had fresh fruit which is always a plus. The woman at check in was pleasant. The only d negative thins we encountered was that the elevator smelled, but I believe someone has snuck a smoke in there. I would stay here again, in fact we plan to soon. Great price, for a great stay.
Se hospedó 1 noche en febrero de 2024

8/10 Bueno

Jennifer

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our stay was great! Only thing we was unsatisfied on was the beds are harder than we would of liked.
Se hospedó 1 noche en febrero de 2024

10/10 Excelente

Leonika

Se hospedó 3 noches en enero de 2024
Respuesta de SOWMYA el 23 ene. 2024
Hi Leonika,Thank you for taking the time to review your stay at Best Western Suites and Inn. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here at Best Western Suites and Inn.

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Family Stay
The property was very nice. The room was comfortable and clean. Check in was smooth and the front desk personnel was very pleasant and helpful.
Se hospedó 1 noche en diciembre de 2023
Respuesta de sowmya el 25 dic. 2023
Hi,thank you for the rating. It’s our pleasure to serve amazing guest like you. Have a great day, and stop by soon.

8/10 Bueno

Gregory

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sowmya Chowdary el 17 dic. 2023
Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Best Western Suites and Inn. We thought you might be interested to learn that we also offer additional service. We hope you’ll visit us again soon.

10/10 Excelente

Roger

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
For the exceptionally low cost, it was a great value. I would stay there again.
Se hospedó 1 noche en diciembre de 2023
Respuesta de Sowmya Chowdary el 17 dic. 2023
hi roger,Thank you for taking a moment to share your experience at Best Western Suites and Inn. We’re glad to hear that you were pleased with our service and found it to be reasonably priced. We hope you’ll visit us again soon.

8/10 Bueno

Chester

Se hospedó 3 noches en diciembre de 2023
Respuesta de Sowmya el 17 dic. 2023
Hi Chester,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Best Western Suites and Inn. We thought you might be interested to learn that we also offer additional service. We hope you’ll visit us again soon.

10/10 Excelente

Angela

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The front desk workers are exceptionally friendly and helpful (both morning worker and late night worker).
Se hospedó 1 noche en diciembre de 2023
Respuesta de sowmya chowdary el 9 dic. 2023
hi angela,Thank you for taking a moment to share your experience at Best Western Suites and Inn. We are so pleased to hear you found service to your liking. We look forward to welcoming you back again soon.

10/10 Excelente

Bradley

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very helpful staff. Nice, clean, simple room.
Se hospedó 1 noche en noviembre de 2023
Respuesta de sowmya chowdary el 9 dic. 2023
hi bradley,Thank you for sharing a review of your recent experience. Our team here at Best Western Suites and Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 Excelente

Kristina, Santa Clarita

Se hospedó 1 noche en noviembre de 2023
Respuesta de sowmya el 17 dic. 2023
Thank you for taking the time to review your stay at Best Western Suites and Inn. I’m so glad to hear that our staff were able to make your experience with us a memorable one and that you enjoyed all of the amenities we offer. If there are any specific areas where we can improve upon during your next visit, please do let us know as feedback is always welcome here at Best Western Suites and Inn.

10/10 Excelente

Jason

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de Sowmya el 30 nov. 2023
Thank you for your review, Jason. We're happy to hear that your room experience met your expectations and you enjoyed our great location. We look forward to hosting you again in the future. Safe travels!

8/10 Bueno

Rebecca

Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Great stay!
Se hospedó 3 noches en noviembre de 2023
Respuesta de sowmya chowdary el 9 dic. 2023
hi Rebecca,Thank you for choosing us for our service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Suites and Inn, in the future.

10/10 Excelente

Juanita

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en noviembre de 2023
Respuesta de sowmya chowdary el 9 dic. 2023
hi juanita,Thank you for posting your positive review. At Best Western Suites and Inn,we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided in a timely manner. We look forward to welcoming you back soon.

8/10 Bueno

Remedios

Se hospedó 1 noche en noviembre de 2023
Respuesta de sowmya chowdary el 9 dic. 2023
hi remedios,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Best Western Suites and Inn. We thought you might be interested to learn that we also offer additional service. We hope you’ll visit us again soon.

10/10 Excelente

Jose

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location and prices
Se hospedó 3 noches en noviembre de 2023
Respuesta de sowmya el 9 dic. 2023
hi jose,Thank you for sharing this positive review. We appreciate our location here in ottumwa just as much as you do. We hope you’ll stop by again soon when you’re in the neighborhood

10/10 Excelente

Maria

Se hospedó 1 noche en noviembre de 2023
Respuesta de Sowmya el 30 nov. 2023
Maria, Thank you for staying at the Best Western. We love to see you again. Thank you

8/10 Bueno

James

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de sowmya el 9 dic. 2023
hi James,Thank you for sharing a review of your recent experience. Our team here at Best Western Suites and Inn is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

8/10 Bueno

Rodney

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Thanks for the staffs kindness!
Se hospedó 5 noches en octubre de 2023
Respuesta de general manager el 9 dic. 2023
Hi Rodney,Thank you for your great review. At Best Western Suites and Inn we work hard to offer high-quality service to every guest. We made sure to share this feedback with our staff to give the recognition that they deserves. we are delighted to hear your feedback.

4/10 Mediocre

Will

Le gustó: Personal y atención
No le gustó: Limpieza
Se hospedó 1 noche en octubre de 2023
Respuesta de SOWMYA el 9 dic. 2023
hi Will,Thank you for choosing us for service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Suites and Inn in the near future.

10/10 Excelente

Jason

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023
Respuesta de general manager el 17 dic. 2023
Jason, thank you for your review! I’m so glad to hear that you enjoyed our service. We’re always looking for ways to improve the experience at our Best Western Suites and Inn, but it’s great to know that we are on the right track.Let me know if there is anything else we can do to make your next visit even better.

8/10 Bueno

Dennis

Le gustó: Personal y atención, estado de la propiedad e instalaciones
Se hospedó 3 noches en octubre de 2023
Respuesta de sowmya el 17 dic. 2023
Hi Dennis,Thank you for choosing us for our service. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to Best Western Suites and Inn in the future.

10/10 Excelente

Tamara

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Great!
Staff extremely helpful and friendly. Breakfast is delicious!
Se hospedó 1 noche en octubre de 2023
Respuesta de sowmya el 17 dic. 2023
Hello Tamara,Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty and continued trust in our service. Our team here at Best Western Suites and Inn works hard to deserve your loyalty. You are so kind and very friendly with us during your stay. I am looking forward to seeing you again

10/10 Excelente

Yohanes

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Everything is good about this hotel
Se hospedó 2 noches en octubre de 2023
Respuesta de general manager el 17 dic. 2023
Hi Yohanes,Thank you so much for your review. We are delighted to hear that you had a positive experience with us at Best Western Suites and Inn. We thought you might be interested to learn that we also offer additional service. We hope you’ll visit us again soon.

8/10 Bueno

Shemi

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

James

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
O
Se hospedó 1 noche en octubre de 2023

10/10 Excelente

Angela

Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

Tojar

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en septiembre de 2023

10/10 Excelente

randy

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very nice people running this hotel. Good people
Se hospedó 4 noches en septiembre de 2023

6/10 Aceptable

Maria

Se hospedó 1 noche en septiembre de 2023

8/10 Bueno

Richard

Le gustó: Personal y atención, comodidad de la habitación
A little bit of construction dust isn’t a proble…
The hotel is undergoing renovation and there was construction debris being dealt with….. The morning breakfast was very nice. The room and bed were excellent in spite of the construction…. Cars were covered with dust in the parking lot…
Se hospedó 4 noches en agosto de 2023

10/10 Excelente

greg

Viajó con su familia
Good place for the price.
Se hospedó 3 noches en agosto de 2023

10/10 Excelente

Vicki

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The hotel is being renovated. We were in s room that has been uphfr
Se hospedó 1 noche en agosto de 2023

2/10 Terrible

Gebriala

Se hospedó 2 noches en agosto de 2023