Casas de vacaciones privadas en Otari

"I hope this will get your attention: every time I tried to book this property for the night of that day. I tried several times, but it showed as "unavailable." So i booked another arrangement. But I received a confirmation in the middle of that night. I contacted the owners in the morning by phone and by email, but did not get a response. Same thing with Expedia. So I would like a refund, or a credit to stay there another day, as I am still in the area. I would appreciate a prompt response....

"The room was well prepared with everything needed. The projector was a fun addition for our evening entertainment. The washing machine is in not in the unit, but in the shared management building. Driving to the location was quite an adventure for us in the heavy snow condition. We were not used to driving in snow, and the roads are narrow and snowy."