4/10 Mediocre
Cliente verificado
3 nov. 2015
No le gustó: Personal y atención, comodidad de la habitación
Unstaffed, ridiculous, and uncomfortable rooms
My stay at the Serenite Umedakita was terrible before I even made it to the room. When I booked the accomodation on Expedia I paid for the room as I would anywhere else, but appearently that's not enough for the SU, as they contacted me and made me sign a ridiculous leasing contract. The room was already paid for and it really bothered me that they would come up with terms after being charged even though most of the terms were reasonable-ish (no stealing or vandalizing the room), you just can't force a person to sign a contract after charging them, in this case I agreed but what would have happend if I didn't? My credit card had already been charged. This gave me a really bad impression not to mention the mistrust from the SU, they sent me the contract twice! I've stayed at all sorts of accomodations (hotels, temples, hostels, apartments, ahips, etc.) in dozens of countries, and never before I had been asked to sign a leasing contract! After having signed their electronic contract they sent me a series of instructions and ridiculous procedures for checking in as they don't have a front desk or any staff at all at the SU, that's right, no staff, not even one.
The room won't be ready until 3PM and they don't offer any options for leaving your luggage, and check-out time is 10AM. There is no housekeeping either. The directions they send you are all wrong, y, contacting the hotel is complicated, they only give you one key, the room is small and there is no storage or shelves, th