We have been coming to Robinwood for the last 35 year. This year our family had grown so we expanded into multiple units and needed an addition bedroom. This unit was clean and well-furnished and we loved the location, view, and size. However, the first night resulted in a fight with the Google Nest (which is a digital thermostats) that someone else was clearly controlling remotely. It reset every hour to 76 degrees which isn’t in our comfort zone. After turning it down several times, I went in to the settings and could see that someone had added automatic adjustments for EVERY HOUR of our stay so that it would return to 76. It hadn’t been set to do so until after we had arrived and started trying to cool the unit down. This was incredibly frustrating and a little unsettling. The central air unit itself is incredibly loud, so every time we woke up hot and turned it down, we were all woken up again less than an hour later when it turned off with several bangs. The property manager took a day and a half to respond which wasn’t helpful during a 3 night stay. By then, I had figured out how to remove the pre-set temps manually, and did, so we ended up with a temperature we preferred, but it took quite a while to do so. Had there been any information explaining why this control existed, we might not have complained, but similarly, had it been disclosed beforehand that the temperature controls were so strict and controlled remotely, we would not have booked the unit. I also feel that if temperature was a major concern, whether for efficiency reasons or not, a second rod with blackout curtains in the main living space would go a long way. Especially since it’s advertised as an additional sleeping space and would help limit the morning light that comes in for people wanting to sleep in. The shower head needs replaced, and there was a smell coming from the garbage disposal (which we did not use). Further, every other unit is equipped with arm bands for the pool and instructions that indicate they need to be worn the entire time guests are swimming. The pool has signs to this effect also. There was no such information in this unit nor were there armbands we could find. Luckily, no one enforced the rule at either pool so it was a non-issue. Overall, we love Robinwood condos and will always return but this unit will not be one we choose again. It just seemed a little under-attended yet over controlled for us.
