6/10 Aceptable
Monica P.
16 nov. 2025
No le gustó: Limpieza
Avoid this property and any other property managed by Stellar Stays. Good location is Horseshoe Valley. Rental unit had separate suite with door but overall listing was not as advertised. Many deficiencies with this property. Roof leaking, broken toilet off second suite (which we fixed so we could use), mildew smell all over unit including sheets, holes in walls and towel hooks pulled off walls. Check in process was confusing. Multiple steps and codes. Could not access lock box with pool keys. Owner/property manager accessible but clearly not on site to assist. Listing said damage deposit would be taken at check-in. It was instead taken 4 days before check-in. Multiple inquiries made about refunding damage deposit but no response from property manager. Disappointing considering we have used Vrbo numerous time and I have never had a problem. The intent was a relaxing long week end getaway close to home but feels like Stellar Stays is just a big scam.
Monica P.
Se hospedó 3 noches en octubre de 2025