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Opiniones sobre Sleep Inn Ormond Beach - Daytona

2.5 out of 5
Sleep Inn Ormond Beach - Daytona
170 Williamson Blvd, Ormond Beach, FL

Opiniones

8,0

Muy bueno

Evaluación: 10 - Excelente. 428 de 1005 opiniones" "
Evaluación: 8 - Bueno. 306 de 1005 opiniones" "
Evaluación: 6 - Aceptable. 107 de 1005 opiniones" "
Evaluación: 4 - Mediocre. 86 de 1005 opiniones" "
Evaluación: 2 - Terrible. 78 de 1005 opiniones" "

8,0/10

Limpieza

8,4/10

Personal y atención

7,4/10

Servicios

7,8/10

Estado de la propiedad e instalaciones

7,2/10

Cuidado del medio ambiente

Opiniones

10/10 Excelente

Yaigel

Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Good
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager el 27 mar. 2024
Dear Yaigel,Thank you for your positive feedback! We're glad to hear that you had a good experience during your stay. Your satisfaction is important to us, and we look forward to welcoming you back for another pleasant stay in the future.Sincerely,Hotel Manager

6/10 Aceptable

Gilberto

Viajó con su familia
No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 9 ene. 2024
Dear Gilberto,Thanks for your visit to our hotel. Please tell us more about your stay if we missed any marks in hospitality, looking at the rating of only 6 stars. Your feedback will be useful to us as we improve our services. We look forward to seeing you again soon!Sincerely, Lucky Rao General Manager

10/10 Excelente

Zulmarie

Viajó con su pareja
Le gustó: Limpieza, estado de la propiedad e instalaciones
Sure como limpio y buen desayuno
Se hospedó 1 noche en abril de 2023
Respuesta de Hotel Manager el 11 may. 2023
Dear Guest,Thank you for your feedback. We're pleased to hear that you found our hotel to be clean and enjoyed the breakfast during your stay. We accept your appreciation for it. Our goal is an excellent experience for every guest, and we are pleased you were completely satisfied. We invite you to stay with us again soon so you can experience the many positive attributes of our hotel again. Sincerely,Hotel Manager

4/10 Mediocre

Ana

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Nada
Se hospedó 2 noches en septiembre de 2022
Respuesta de Hotel Manager. el 13 oct. 2022
Dear Ana,Thank you for the review. I am sorry that we failed you in some way. We shall definitely work on your observations. You can expect a further improved stay next time. Visit us again soon.Sincerely,Hotel Manager.

10/10 Excelente

Guimia

Viajó con su pareja, Viajó por negocios
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
En dos noche que estuve hospedado no limpiaron ni cambiaron las camas
Se hospedó 3 noches en junio de 2022
Respuesta de Hotel Manager el 16 jun. 2022
Dear Guimia, Thanks for the comment. We have noted all your observations and concerns and have taken corrective measures to attend to each of the observations. Hope you will give us another chance to serve you. Sincerely, Hotel Manager.

10/10 Excelente

Guerly

Se hospedó 1 noche en octubre de 2021

6/10 Aceptable

Cliente verificado

Viajó con su pareja
Le gustó: Limpieza, personal y atención
La instalación necesita mantenimiento, sobre todo la piscina que está muy descuidada
Se hospedó 2 noches en julio de 2021

10/10 Excelente

Cliente verificado

Se hospedó 1 noche en junio de 2021

8/10 Bueno

Vitor

Viajó por negocios
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en diciembre de 2019
Respuesta de Management el 12 dic. 2019
Thank you for the 8 out of 10 score

8/10 Bueno

Cliente verificado

Le gustó: Personal y atención
Se hospedó 1 noche en noviembre de 2019
Respuesta de Management el 10 dic. 2019
Thank you for the 4 out of 5 score.

8/10 Bueno

manuel

Viajó con su familia
Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en octubre de 2019
Respuesta de Management el 16 oct. 2019
Thank you for the feedback

8/10 Bueno

Carlos

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Cómodo lugar para quedarse con buen desayuno.
Aunque la locación ya tiene muchos años de construcción, se mantiene bien. Algunos detalles en la habitación, como que la puerta del baño es corrediza y no asegura por encontrarse dañado el mecanismo, tuvimos una buena acogida por parte del Clerck en el Front Desk, quien además de orientarnos sobre los restaurantes abiertos a esa hora de la noche, es bilingüe y eso facilita mucho la atención cuando hay personas que no dominan el inglés. Buen desayuno: variado y caliente, con 3 horas y media para poder tomarlo en un área cómoda y funcional. Los hoteles de esta cadena se caracterizan por estar bien cuidados en general.
Se hospedó 1 noche en septiembre de 2019
Respuesta de Management el 2 oct. 2019
Thank you for your feedback, we do appreciate it.

10/10 Excelente

Maria

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en julio de 2019
Respuesta de Management el 23 jul. 2019
Thank you for the 10 out of 10 score!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención
El check in fue muy rapido y muy amable el personal. El hotel esta super limpio y las habitaciones muy buenas.
Se hospedó 1 noche en diciembre de 2018
Respuesta de Management el 17 dic. 2018
Thank you for the great feedback, we appreciate it!

10/10 Excelente

manuel

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en mayo de 2018
Respuesta de GM el 1 jun. 2018
We like to thank you for choosing the Sleep Inn Of Ormond Beach

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Hotel muy bueno,centrico .
Buena ubicacion,cerca de todo.buen desayuno.limpio remodelado.
Se hospedó 2 noches en abril de 2018
Respuesta de GM el 16 abr. 2018
We like to thank you for choosing the Sleep Inn Of Ormond Beach

10/10 Excelente

rafael

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Muy bien ubicado, comercios cerca, limpieza e instalaciones excelentes, recomendado.
Se hospedó 1 noche en enero de 2018

10/10 Excelente

MARLON

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Very pleasant staff and rooms were very clean.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 4 may. 2024
Dear Marlon,Thank you for leaving us a perfect 5 out of 5 rating on Expedia! We are delighted to hear that you had a pleasant experience with our staff and found our rooms to be very clean. Your kind words are greatly appreciated, and we will be sure to pass along your compliments to our team. We look forward to welcoming you back for another enjoyable stay in the future.Sincerely,Hotel Manager

10/10 Excelente

Atronda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 4 may. 2024
Dear Atronda,Thank you for leaving us a perfect 5 out of 5 rating on Expedia! We are thrilled to hear that you had an excellent experience during your stay with us. Our team strives to provide exceptional service and amenities to all our guests, and we are delighted that we met your expectations. We look forward to welcoming you back for another wonderful stay in the future.Sincerely,Hotel Manager

10/10 Excelente

Isaias

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 4 may. 2024
Dear Isaias,Thank you for taking the time to leave us a 5 out of 5 rating on Expedia! We are delighted to hear that you had a great experience during your stay with us. Our team works hard to ensure that every guest feels welcome and enjoys their time here, so your kind words are truly appreciated. We look forward to welcoming you back for another exceptional stay in the future.Sincerely,Hotel Manager

6/10 Aceptable

Lilith

Le gustó: Personal y atención
The staff were really nice and the hotel seemed clean and nice, like a good deal for the price, but the pillow and sheets smelled like someone had slept on them and were all wrinkled smelling like sweat, like they had not changed the sheets from the prior guest.
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 28 abr. 2024
Dear Lilith,Thank you for sharing your experience with us. We're glad to hear that you found our staff nice and the hotel clean and a good deal for the price. However, we apologize for the issues you encountered with the pillow and sheets. Your feedback is valuable to us, and we'll address this with our housekeeping team to ensure a better experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved stay.Sincerely,Hotel Manager

8/10 Bueno

Juan, ocala

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Good quiet convenient place to stay
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 24 abr. 2024
Dear Juan,Thank you for your positive feedback! We're glad to hear that you had a good and convenient stay with us. Providing a quiet and convenient environment is important to us, and we're pleased that you found our hotel suitable for your needs. We appreciate your feedback and hope to have the opportunity to welcome you back for an even better experience next time.Sincerely,Hotel Manager

10/10 Excelente

Katherine

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The only thing I didn’t like was the loud music at the pool.
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 20 abr. 2024
Dear Katherine,Thank you for your perfect rating and valuable feedback! We're glad to hear that you had an overall enjoyable stay. We apologize for the inconvenience caused by the loud music at the pool. Your comments will be noted, and we'll work on ensuring a more peaceful environment for our guests. We appreciate your patronage and hope to welcome you back for another fantastic stay in the future!Sincerely, Lucky Rao General Manager

10/10 Excelente

Brianna

Viajó con su familia y niños pequeños
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The hotel was very nice, staff was excellent, would stay again
Se hospedó 1 noche en marzo de 2024
Respuesta de Hotel Manager el 18 abr. 2024
Dear Brianna,Thank you for your kind words and excellent rating! We're delighted to hear that you found our hotel very nice and that our staff exceeded your expectations. It's always a pleasure to know that our guests had a great experience and would choose to stay with us again. We look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

8/10 Bueno

Janet

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Se hospedó 2 noches en abril de 2024
Respuesta de Hotel Manager el 17 abr. 2024
Dear Janet,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you had a positive experience overall. If there are any areas where we can improve and make your next stay even better, please don't hesitate to let us know. Your satisfaction is important to us, and we look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excelente

Tatiana

Le gustó: Limpieza, personal y atención
Se hospedó 1 noche en abril de 2024
Respuesta de Hotel Manager el 17 abr. 2024
Dear Tatiana,Thank you for your perfect rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or any suggestions you have for us to maintain this level of excellence, please let us know. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excelente

Wendy, DeLand

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Highly recommend
Se hospedó 1 noche en abril de 2024
Respuesta de General Manager el 12 abr. 2024
Dear Wendy,Thank you so much for your glowing recommendation! We're thrilled to hear that you had a fantastic experience at our hotel. Your endorsement means a lot to us, and we truly appreciate your support. We look forward to welcoming you back for another wonderful stay in the future!Sincerely, Lucky Rao General Manager

10/10 Excelente

Justin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Everything was good had a nice stay Everything I needed was so close nice room clean room not one problem this was my second stay and i plan on staying many more times in the near future
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager el 2 abr. 2024
Dear Justin,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you had a pleasant stay and that everything met your expectations. Providing a clean and comfortable room, along with convenient amenities, is our priority, and we are delighted that you plan to stay with us again in the future. We look forward to welcoming you back for many more enjoyable stays.Sincerely,Hotel Manager

8/10 Bueno

Sara

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
The property is super conveniently located. The room was small but clean. There were some minor cosmetic things that the room needed but it was good overall. Breakfast was decent there were no eggs or bacon but there were waffles, a toaster, microwave, etc. the only reason I did not give this hotel 5 stars is because there was a live roach in the room. The roach looked like it had been sprayed with pesticides so that’s good.
Se hospedó 2 noches en marzo de 2024
Respuesta de General Manager el 22 mar. 2024
Dear Sara,Thank you for your feedback. We're glad to hear that you found our hotel conveniently located and that your room was clean overall. We apologize for any inconvenience caused by the cosmetic issues and the presence of a roach in your room. Please rest assured that we take such matters seriously and have taken immediate action to address them. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely, Lucky Rao General Manager

8/10 Bueno

Justin

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There was only two things that was wrong was the time that it took to get me in the room i had a reservation so i just dont understand what took so long and the stair well was next to my room and every time someone used the stairs the door slammed hard it woke us up a few times but overall the room was excellent staff was kind
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager el 20 mar. 2024
Dear Justin,Thank you for taking the time to share your feedback. We apologize for the delay in checking you into your room and the inconvenience caused by the nearby stairwell. We appreciate your positive comments about our room quality and kind staff. We value your feedback and will work on addressing the issues you mentioned. We hope to welcome you back for an even better experience in the future.Sincerely, Lucky Rao

2/10 Terrible

Benjamin John Dallas

No le gustó: Estado de la propiedad e instalaciones
Train your staff on how to instruct guests to use the keyless entry.
Se hospedó 2 noches en marzo de 2024
Respuesta de Hotel Manager el 18 mar. 2024
Dear Benjamin John Dallas,Thank you for providing your feedback about your recent stay with us on Expedia. We apologize for any inconvenience you experienced regarding the keyless entry system. Your comments regarding staff training on this matter are duly noted, and we will take immediate steps to ensure that our team is well-equipped to assist guests with using the keyless entry system effectively.We appreciate your valuable input, and we hope to have the opportunity to welcome you back for a more satisfying stay in the future.Sincerely,Hotel Manager

10/10 Excelente

Angela

Viajó en grupo
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
The room was decent... a couple improvements could be made.... microwave didn’t work, shower smelled moldy, and windows could use black out curtains!
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 11 mar. 2024
Dear Angela,Thank you for your feedback and perfect rating. We apologize for the issues you encountered during your stay, including the non-functional microwave, moldy smell in the shower, and lack of blackout curtains. We will address these concerns promptly to ensure a better experience for our guests in the future. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for an improved stay next time.Sincerely, Lucky Rao General Manager

10/10 Excelente

Q

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice. Quiet. Convenient.
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager el 6 mar. 2024
Dear Q,Thank you for your feedback. We're delighted to hear that you had a nice, quiet, and convenient stay with us. Your satisfaction is our priority, and we appreciate your positive comments. We hope to welcome you back for another enjoyable stay in the future! Sincerely, Lucky Rao General Manager

8/10 Bueno

Jay

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
No le gustó: Servicios
Our stay was good. The staff was friendly and helpful. The rooms were clean. The beds just ok for comfort. The walls seemed pretty thin. Could easily hear the tv next to us. Overall a good stay but way overpriced because it was bike week.
Se hospedó 1 noche en marzo de 2024
Respuesta de General Manager el 5 mar. 2024
Dear Jay,Thank you for your feedback and rating. We're glad to hear that you had a good stay and that our staff was friendly and helpful, and the rooms were clean. We apologize for any inconvenience caused by the comfort of the beds and noise from neighboring rooms. Your comments are valuable to us, and we'll use them to make improvements. We understand your concerns about pricing during bike week and will consider adjustments for future events. We hope to welcome you back for an even better experience in the future.Sincerely, Lucky Rao General Manager

8/10 Bueno

Barbara

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Close to eatery
Se hospedó 3 noches en febrero de 2024
Respuesta de General Manager el 8 mar. 2024
Dear Barbara,Thank you for your review. We're glad to hear that our hotel's proximity to eateries was convenient for you during your stay. If there are any other areas where we can improve to earn a higher rating from you in the future, please let us know. We appreciate your feedback and hope to welcome you back soon.Sincerely, Lucky Rao General Manager

6/10 Aceptable

Sandy

Viajó con su pareja
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Check in was a little slow but the property was well maintained and the price was very reasonable.
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 2 mar. 2024
Dear Sandy,Thank you for your feedback. We apologize for any delay during the check-in process but are pleased to hear that you found our property well-maintained and the price reasonable. We appreciate your understanding and hope to provide you with a smoother check-in experience on your next visit. We look forward to welcoming you back in the future!Sincerely, Lucky Rao General Manager

6/10 Aceptable

Jean Carlo

Viajó con su familia y niños pequeños
No le gustó: Estado de la propiedad e instalaciones
rooms with a strong smell of chlorine and wet carpets. bathroom without door. very simple breakfast.very noisy room you can hear everything from the next room
Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 27 feb. 2024
Dear Jean Carlo,We apologize for the inconveniences you experienced during your stay. Your feedback regarding the strong smell of chlorine, wet carpets, lack of bathroom door, breakfast quality, and noise disturbances is concerning. We will address these issues promptly with our team to ensure improvements are made. Thank you for bringing these matters to our attention, and we hope to provide you with a better experience in the future.Sincerely, Lucky Rao General Manager

4/10 Mediocre

Bonnie

Viajó con su pareja
No le gustó: Personal y atención, estado de la propiedad e instalaciones
The room didn’t have curtains so I asked for a new room. The front desk girl told me it’s OK you’re on the second floor. I just stared at her until she gave me a new room.
Se hospedó 1 noche en diciembre de 2023
Respuesta de General Manager el 22 feb. 2024
Dear Bonnie,We apologize for the inconvenience you experienced with the lack of curtains in your initial room. It's essential that your accommodations meet your expectations, and we regret any discomfort caused. We're glad the front desk was able to provide you with a new room. We appreciate your understanding, and if there's anything else we can do to improve your stay, please let us know.Sincerely, Lucky Rao General Manager

6/10 Aceptable

John

Viajó con su familia
Le gustó: Personal y atención
Good location for restaurants, grocery etc. The hotel itself was ok but didn't match the cost. 2 nights were 900$ 🇨🇦 most likely due to the Daytona 500. The breakfast was average, room was clean enough but had unfinished drywall repairs and coffee and supplies but no coffee maker. The staff were very friendly. I booked based on reviews but don't feel the stay was worth what I paid or met expectations.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 21 feb. 2024
Dear John,We're glad you appreciated our convenient location and friendly staff. We apologize for any discrepancies between the cost and your expectations. Your feedback regarding room amenities and pricing during special events will be taken into account for future improvements. Thank you for sharing your experience with us.Sincerely, Lucky Rao General Manager

10/10 Excelente

Joy, Chesapeake

Se hospedó 1 noche en febrero de 2024
Respuesta de General Manager el 22 mar. 2024
Dear Joy,We appreciate your visit and the positive review you left us with (5 stars). It is very energizing. When we receive such high ratings, we are proud and are inspired to provide better service. I am excited to see you around again.Sincerely, Lucky Rao General Manager

10/10 Excelente

Karen

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Idella was very welcoming. Breakfast options were limited but adequate and closed at 9:30am. Facility was clean. Front desk was always staffed. Booked for next year🏁
Se hospedó 6 noches en febrero de 2024
Respuesta de General Manager el 21 feb. 2024
Dear Karen,Thank you for your fantastic review and perfect rating! We're thrilled to hear that Idella provided you with a warm welcome and that you found our facilities clean and well-staffed. While we're sorry to hear that the breakfast options were limited, we're glad to know they were adequate for your needs. It's wonderful to hear that you've already booked for next year - we can't wait to welcome you back!Sincerely, Lucky Rao General Manager

2/10 Terrible

Todd

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
1. Bed springs were broken... I've never slept worse in a hotel. 2. No privacy blinds 3. Desk chair horrible 4. Shower door not fixed ... and I could go on.
Se hospedó 2 noches en febrero de 2024
Respuesta de General Manager el 18 feb. 2024
Dear Todd,We apologize for the multiple issues you experienced during your stay. Your comfort and satisfaction are important to us, and we regret that we fell short of meeting your expectations. Your feedback regarding the broken bed springs, lack of privacy blinds, uncomfortable desk chair, and shower door will be addressed with our maintenance team to ensure that immediate improvements are made. We appreciate you bringing these issues to our attention, and we apologize for any inconvenience caused. We hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Lucky Rao General Manager

8/10 Bueno

Earnest

Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
Very dated. Cannot access shower controls to preheat water without entering shower. Safety latch on door inoperative.
Se hospedó 1 noche en febrero de 2024
Respuesta de Hotel Manager el 5 feb. 2024
Dear Guest,Thank you for choosing Suburban Studios Tallahassee near University for your recent stay and for taking the time to provide feedback on Expedia.We appreciate your valuable insights into the aspects that need attention. Rest assured, we will address the issues you've mentioned to enhance the overall experience for our guests.We hope to welcome you back in the future and provide you with an improved and comfortable stay.Sincerely,Hotel Manager

4/10 Mediocre

Cliente verificado

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Not recommended for price.
They site on web "buffet breakfast" and that includes a few different types of breads/starches (3 trays of biscuits, toast, waffle maker) as well as apples and some cereal which i didnt see much in way of milk for. Going to room first night, hallway on 3rd floor was sopping wet the entire night and morning. Finally saw fan in hall next afternoon. Room hadnt been dusted in good while as thick layer noted. Toilet was loose at the base and moving, paper holder was coming out of the wall. Room did not get cleaned entire stay.
Se hospedó 3 noches en enero de 2024
Respuesta de Hotel Manager el 31 ene. 2024
Dear Guest,Thank you for bringing these concerns to our attention, and we sincerely apologize for the issues you encountered during your stay. Your feedback is crucial to our improvement, and we are truly sorry for the lapses in cleanliness and maintenance you experienced. Rest assured, we will address these issues promptly to ensure they do not reoccur. Please accept our apologies for the inconvenience caused, and we hope to have the opportunity to make it right during a future stay.Sincerely,Hotel Manager

4/10 Mediocre

Joshua

Le gustó: Servicios
Nice hotel. Bed was hard as a rock.
Se hospedó 1 noche en enero de 2024
Respuesta de Hotel Manager el 25 ene. 2024
Dear Guest,Thank you for your feedback. We're glad you found our hotel nice, but we apologize for any discomfort you experienced with the bed being too hard. Guest comfort is our priority, and we appreciate your input. If you have specific preferences for future stays, please let us know, and we'll do our best to accommodate. Your satisfaction is important to us, and we hope to provide you with a more comfortable experience on your next visit.Sincerely,Hotel Manager

10/10 Excelente

Marisela

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
Todo limpio, súper bien ubicado
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 22 ene. 2024
Dear Marisela,Thank you for the perfect 5 out of 5 rating! We're thrilled to hear that everything was clean and that you found our location to be super well located. Your positive feedback is greatly appreciated. If there's anything specific you enjoyed or if there are ways we can continue to provide an excellent experience, please feel free to share. We look forward to welcoming you back for another outstanding stay in the future!Sincerely, Lucky Rao General Manager

10/10 Excelente

Thyra

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It was a convenient location.
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager el 22 ene. 2024
Dear Thyra,Thank you for the 5 out of 5 rating! We're delighted to hear that our location was convenient for you. We appreciate your feedback and look forward to welcoming you back for another positive experience in the future!Sincerely, Lucky Rao General Manager

10/10 Excelente

Alexander

Viajó con su familia
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en enero de 2024
Respuesta de General Manager el 16 ene. 2024
Dear Alexander,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely, Lucky Rao General Manager

10/10 Excelente

Mary

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en enero de 2024
Respuesta de General Manager el 14 ene. 2024
Dear Mary,Thanks for staying with us and giving us an overwhelming rating. We appreciate the fact that most of our overnight guests are happy with their decision to stay with us. We're committed to providing excellence when you stay with us again. Nothing means more to us than hearing from our guests, and we're so thankful for your 10-star rating. Please visit us again soon.Sincerely, Lucky Rao General Manager

4/10 Mediocre

Artur

Se hospedó 4 noches en diciembre de 2023
Respuesta de General Manager el 9 ene. 2024
Dear Artur,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Lucky Rao General Manager