2/10 Terrible
Breah G.
26 jul. 2021
No le gustó: Limpieza
HORRIBLE EXPERIENCE WITH THIS HOME
We have already contacted Gabriella in customer service with some issues we have seen since check in and we found some more things that needed to be brought to the attention of the correct people. Upon our first findings we continued to search for anything that was broken, missing, etc to document so it is known that we did not do it. We had little to no utensils and pots and pans to use. One of the fridge trays had a crack upon arriving that caused it to break upon putting groceries in it. The pool wasn't cleaned out and one of the filters was clogged. The grill was also dirty and not properly cleaned out from the previous tenants. Upstairs in one of the double rooms there was a sock, cup, and ball under one of the beds. Also upstairs in the water heater closet there was a broken chair or table, also upstairs the main TV had a line going across as if it was damaged previously. Another rooms was infested with ants. After contacting the property manager and Sweet Home Vacations, we were advised someone was coming by Thursday and Friday regarding the ants. No one ever came by nor were we contacted to advise of the status. So we had to continue our stay with ants in our room, increasing the unpleasant experience we had with this property. We will not be booking again for future trips. We also have pictures and videos in addition of further proof is needed.
Breah G.
Se hospedó 4 noches en julio de 2021