Windsor at Westside is a great neighborhood. The clubhouse and the surroundings are fabulous. This is the second time in 3 years we rent a house there, even on the same street. Due to previous experience, we rented a house with the same layout which is great for a group of 13 people aged 9-84. Plenty of space, both to be together in large or small groups as well as to be in complete privacy.
But as far as this particular house is concerned, the pictures do not tell the whole truth. The house was poorly cleaned when we arrived: rubbish (paper, popcorn, etc.) on the floors and dirty streaks on the walls to name a few. The furnitures were worn out: both sofas were uncomfortable and worn out (upholstery, a kind of imitation leather, constantly peeled off and fell to the floor). At least 2 of the 10 dining chairs were falling apart. All the sponge were gone from the seats of the breakfast chairs so it was downright painful to sit on the frames. Some of the beds (not all of them though) were uncomfortable. Curtains in the living room useless so could not be drawn. The kitchen utensils are small and marginal. It therefore required considerable resourcefulness and the purchase of equipment to be able to cook meals for 13 people.
However, this is not all, because the following 3 factors were the worst: 1. The internet connection was really poor but in modern society it is a big disadvantage. 2. The TVs were both small and so old that they could not be connected to e.g. Netflix except by purchasing special equipment for it. 3. Noise from the pool pump far above all limits and never stopped.
We emailed right on the first day and complained about some of this and got the response that this complaint would be used as a training opportunity to better them selves for nest time! Admittedly, we were offered to send someone to clean better, which we declined because of course we had already done it ourselves. We actually left the house in a better condition than when we arrived, because my husband and brother-in-law fixed the vacuum cleaner, the ice machine and the grinder in the sink.
We soon made the decision not to let this ruin our vacation and make the best of things. We are excited to return to Windsor at Westside but we will not be renting this particular house again.