I don't write many reviews, but felt if I had read this kind of review, I would've stayed somewhere else.
I also hesitated to write this review because I have a rental property and for the most part the rental house is a good property, very comfortable, modern kitchen, and a nice outdoor patio with a pool.
There was one major issue we had with the rental property. On day one, my kids noticed a lot of ants pouring in from the corner of one of the bedroom window. We called the support number provided and they sent pest control out right away. Pest control sprayed the external parameter and placed an allure on the external window to draw the ants out.
That night my kids came to the bedroom several times because the ants were crawling on them. In the morning when I checked my phone, I noticed something running a cross my screen (much smaller than the ants we saw earlier). I later learned those ants are called sugar ants. I didn't realize how bad the ants problem was at the time. Later that night the ants issue was very noticeable in the bedrooms and bathrooms. Also, I took video and pictures of the sugar ants on the night stands and head board of the master bedroom. In Addition, we called the support number again to ask what our options were after multiple sleepless nights with the kids. We were told all other properties were rented and they could send pest control back out.
We waited all morning and most of the afternoon for pest control to come which was understandable because it was Sunday. However, we couldn't go to the local theme parks because we wanted to make sure we showed them the problem areas. Pest control sprayed all interior walls and placed bait traps in the bathrooms. The bait traps worked well for the bathrooms but the bedrooms remained a problem.
Furthermore, the kids never used the pool because there were a large number of dead gnats in it and no pool net to clean them out. We did not notified the property management about the pool issue. We did see someone come to clean the pool on our first full day of the rental.
When we got back to our home, we went to Home Depot to buy a gallon of home defense and sprayed the interior walls of a room in our house. We placed all of our travel suitcases and everything that was in the rental property in that room. We have been home for two (2) full days now and have encountered two (2) sugar ants thus far.