This venue was perfect for our family to celebrate our parents 50th. We were able to accommodate all families and children of every age. The arcade was a hit with the kiddos and the pool was never unoccupied! We loved the water park and the resort was spectacular... very pretty place. The following feedback is intended to be helpful to the owner / mgt team in creating a better experience ... I want to stress that we REALLY ENJOYED our stay and would come back.
Feedback:
1) Water Heat - The house has many bathrooms and accommodates multi family events, but the water heaters are NOT adequate. I only had one hot shower... the rest were cold - lukewarm.
2) The coffee maker is too small and cheap for this big beautiful luxury house. An investment in a nicer maker would go very far in making the experience better. Great Coffee is HUGE on vacation!
3) a couple loose faucets in the bathrooms
4) Not enough hooks for towels in bathrooms
5) Lights in fridge and freezer did not work... not sure why. This made searching a packed fridge challenging.
6) Check-in was a bit tough as there was no mention of any emails coming from a separate property management group. I looked for emails only from VRBO. If a property management group will be maintaining communications, it would have been very helpful to know in advance so that we could be looking for those messages. Instead, I thought I would just be in communication with Wendy (who was GREAT BTW..) and not anyone else. I just needed to know that sooner as we were in limbo trying to access the house for a few minutes.
7) The rules for the property and resort were many, and it was tough at times to just enjoy the stay without being fearful of incurring a fee (I.e. black trash bags only, garbage can management, etc)
8) We had to bring games for the family. It would be nice to include a few decks of cards, etc.
9) the 10 additional pools are advertised as part of the stay, but accessing them is a bit of a trick, you have to go to an office to pick up a key card for $20 deposit, and then return the card. I would have simply paid that fee up front to avoid the hassle of physically going somewhere to pick it up. As a result, we didn’t bother with the other pools.
10) No recycling can - We followed recycle rules only to find there was no can to put out.
Again, all in all it was an awesome house and we really had fun. The pics don’t do the house justice... it’s magnificent. Great venue!