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Opiniones sobre TS Vacation Homes

4 out of 5
TS Vacation Homes
1426 Simpson Rd, Kissimmee, FL

Opiniones

5,8
Evaluación: 10 - Excelente. 18 de 56 opiniones" "
Evaluación: 8 - Bueno. 8 de 56 opiniones" "
Evaluación: 6 - Aceptable. 3 de 56 opiniones" "
Evaluación: 4 - Mediocre. 5 de 56 opiniones" "
Evaluación: 2 - Terrible. 22 de 56 opiniones" "

6,0/10

Limpieza

6,0/10

Personal y atención

5,8/10

Servicios

5,4/10

Estado de la propiedad e instalaciones

Opiniones

2/10 Terrible

Andrea

Viajó con su familia
La peor experiencia de nuestras vidas, no lo recom
La peor experiencia de nuestras vidas ya que llegamos a orlando con intensiones de pasar bonito en familia y esta compañia de casas nos mintio l direccion que aparece en sus fotos es falsa, y nunca nos contestaron…. Nos toco quedarnos en otro hotel cuando ellos ya habian hecho el cobro y nunca dieron la cara
Se hospedó 8 noches en febrero de 2022

10/10 Excelente

Jorge

Se hospedó 4 noches en octubre de 2021
Respuesta de Sue el 30 oct. 2021
Thank you so much, so happy you had a great time. Regards, Sue

2/10 Terrible

Yaritm

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Terrible
Me fue terrible porque la casa nunca la encontré. La dirección no coincidía. Me tuve que tentar en otro lugar. Espero mi reembolso pronto.
Se hospedó 5 noches en junio de 2021
Respuesta de sue el 30 jun. 2021
I'm not sure why we have received a review considering you never stayed with us. Regards, Sue

8/10 Bueno

Cliente verificado

Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
Lo unico que no me gusto es que no estaba limpio, lo demas todo bien, lo que me gusto es una area muy silencia.
Se hospedó 4 noches en febrero de 2021

10/10 Excelente

Stephanie, Philadelphia

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
La limpieza y lo cómodo de la casa muy segura regreso pronto. Gracias
Se hospedó 3 noches en septiembre de 2020
Respuesta de Sue el 9 oct. 2020
Thank you so much, I hope you enjoyed your stay.

10/10 Excelente

David

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
xcel
La casa estuvo maravillosa!!! Nos encanto súper cómoda, limpio
Se hospedó 3 noches en septiembre de 2020
Respuesta de Sue el 25 sept. 2020
Thank you so much, so pleased you enjoyed your stay and I hope you will stay with us again. Regards, Sue

10/10 Excelente

Oscar, Medellin

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
La casa muy buena en excelentes condiciones muy limpia y amplia
Se hospedó 8 noches en enero de 2020
Respuesta de Taz el 17 feb. 2020
Mucho Gracias

2/10 Terrible

Joseph Walter

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
HORRIBLE - they never provided directions or access code to our home. Both ourselves and Expedia tried to get in contact with them and they never responded. We ended up having to book something else last minute. DON’T USE TS VACATION HOMES.
Se hospedó 7 noches en marzo de 2022

2/10 Terrible

William

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This is very BAD don’t recommend for any family
Se hospedó 14 noches en diciembre de 2021

2/10 Terrible

Gavin

Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Property backed out and tried to change date and house
Se hospedó 5 noches en noviembre de 2021

4/10 Mediocre

Rolando

Viajó con su familia y niños pequeños
No le gustó: Estado de la propiedad e instalaciones
The property is in bad condition need repairs,cleaning,and the rules need to be revised
Se hospedó 3 noches en septiembre de 2021

4/10 Mediocre

JODY

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
disappointed to say the least
The condition of the home and cleanliness needs to be addressed. And for a vacation home I would think the Kitchen cooking utensils, dishes, and pans would be better stocked. The beds were all very uncomfortable, the furniture was dated (the couch actually had a tear in it). It was dirty, the bedding even smelt bad we washed it before sleeping on it!! FYI: very hard to get ahold of the property management...Best part of the home was the pool....
Se hospedó 3 noches en septiembre de 2021

2/10 Terrible

Zachary

Viajó en grupo
No le gustó: Limpieza, comodidad de la habitación
FRAUD do not book!!!!! Owners will take money!!
This company is the worst I’ve ever dealt with in my life. Booked property in April 2021 to be near event in Sept 2021. One week before event, I get message with check in instructions, for a different address over 5 miles away (plan was to be able to walk to event). I messaged Back with questions and never received response (sent 4 messages over the week). Also have contacted hotels.com for refund and they deferred to property who of course declined. I’ve submitted fraud alert with my credit card and will get refunded. Never deal with this property!
Se hospedó 4 noches en septiembre de 2021
Respuesta de Sue el 22 sept. 2021
Firstly the address you refer to is the central location and is our UPS mail box . Our listing is called TS Vacation Homes - which means we have several all located in Kissimmee. You didn't even notify us you were not showing up. The home was paid for . We provided exactly what you booked. I think this is more a case of you decided not to come . Next time you book a property I would suggest you ask more questions at the time of booking.

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
They had everything you would need at the house. It was perfect and convenient for me and my family
Se hospedó 4 noches en julio de 2021

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
They never provided the adress to stay and the keys for the house. I m starting a legal action. Worst Resevation ever !!!
Se hospedó 8 noches en julio de 2021

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Horrible!! I got notified my vacation home was not going to be available last min and then thy out me un a crappy hotel. Very disappointed
Se hospedó 3 noches en julio de 2021

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Servicios, estado de la propiedad e instalaciones
Se hospedó 5 noches en junio de 2021

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Contacted property for access code and was told there were no open units. To call back later in the week. We were already 10 hours from home and now had paid in full for a place that didn’t exist. Spent 8 hours on the phone with Expedia and have gotten no resolution. I’m preparing to seek legal counsel.
Se hospedó 7 noches en junio de 2021

10/10 Excelente

Melissa

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
The trip was good .. had no problems with the house
Se hospedó 6 noches en mayo de 2021
Respuesta de sue el 8 jun. 2021
Thank you so much, so pleased you had a good trip.

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Never got to stay there and the details of the check process was hid in the Expedia itinerary. Once I arrived the home was canceled and no in person communication
Se hospedó 3 noches en mayo de 2021

10/10 Excelente

Thomas

Viajó por negocios
Le gustó: Limpieza, comodidad de la habitación
Great House
Great house with everything you need
Se hospedó 10 noches en abril de 2021
Respuesta de Sue el 10 may. 2021
Thank you so much, really pleased you were happy with everything and hope you will visit again.

4/10 Mediocre

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The house has great bones. But it was so dusty and unclean. I think that house had not been cleaned in over a month. When we lowered the a/c a huge dust wade came out of a/c vent. Had to pay for wifi and they ask you to start a load of laundry with no laundry detergent. Very disappointing because it was a special birthday weekend for my son. This property needs some TLC badly.
Se hospedó 3 noches en abril de 2021

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, servicios
The attention was horrible they didn’t give the house that I see online and they charge me 75 dollar just for leve food in the kitchen and also she say that she going to put the pic online I don’t recommend this place at all was too bad and I pay for the cleaning and everything
Se hospedó 4 noches en abril de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
We loved having a private pool at the property.
Se hospedó 5 noches en abril de 2021
Respuesta de sue el 24 abr. 2021
Thank you , so pleased you enjoyed your stay and hope you will visit again with us. Safe travels.

4/10 Mediocre

Cliente verificado

Viajó con su familia y niños pequeños
No le gustó: Limpieza, estado de la propiedad e instalaciones
The property was beautiful but it was not clean properly. I moved a night table to plug my phone to charge and there was a dead frog behing the night stand and it must have been there for a very long time as it was rock hard there were also wrappers behind dressers and socks left behind in the rooms. That just made me wonder if the sheets had been clean before we laid on them. Also we found that the pool filter would be turned off without warning. Overall the house was beautiful and great neighborhood maybe they need to be more thorough with the cleaning
Se hospedó 8 noches en abril de 2021

2/10 Terrible

Lawrence

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
HORRIBLE EXPERIENCE
WILL NEVER STAY AT TS VACATIONS EVER AGAIN IN LIFE! NEVER RECEIVED THE ADDRESS TO THE HOME OR A ACCESS CODE TO THE KEY BOX UNTIL A HOUR BEFORE CHECK IN! HAD TO CALL THE BOOKING RESERVATIONS OVER 20TIMES AND SHE WASN’T EVEN PROFESSIONAL TO ANSWER THE PHONE SHE ASKED US TO TEXT HER TO COMMUNICATE! THEN AFTER THAT SHE GAVE US THE WRONG ACCESS CODE TO THE KEY BOX! WE RENTED A 4 BEDROOM 2BATHROOM HOME FOR 4 DAYS AND 3 NIGHTS IT WAS ONLY 1 ROLL OF TOILET PAPER IN EACH BATHROOM 1 GARBAGE BAG THE TOWELS SMELLED WHEN WE ARIVED AT THE PROPERTY! THE WALL WAS PILLING AND HAD CRACKS IN THE CEILING! HOT WATER LASTED FOR 5 MINUTES IN THE SHOWER! JUST HORRIBLE!!!!!
Se hospedó 4 noches en abril de 2021
Respuesta de Sue el 18 abr. 2021
I am absolutely shocked - we have never had a complaint on this home ever, guests love it .I do apologize for not getting the check in information to you sooner we have been under a huge amount of stress working from home , and the huge amount of reservations we are now receiving. The access was rectified quickly. I see from your pictures these were extremely minor things and just for your information we do not provide additional supplies - this is a self catering vacation, explained to you in information you receive prior to arrival.. Thank you for taking the time to comment.

10/10 Excelente

Jacqueline

Viajó por negocios, Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
April 2021 Family Vacation
Our stay at TS Vacation Homes was amazing. We walked in and found the house clean and organized. Each bedroom was suitable for my three children, ages 15, 13, and 11. The pool was a hit for our family. The neighborhood was quiet and consisted of 24hrs security surveillance, felt very safe for my family of five. Can’t wait to return and use TS Vacation Homes again, definitely recommend them.
Se hospedó 8 noches en abril de 2021

2/10 Terrible

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia, Viajó en grupo
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This house has to be one of the worst my family and I have ever stayed in. Where can I start. As we walked up to the front door a hornets nest rested above the door greeting us. We had to keep the girls inside the car while we battled our way through this. From the moment we walked in the furniture in all rooms were old and outdated. Carpets in each room were stained with an unknown brown substance. I figured they most likely murdered someone here. In the game room we found a winged chicken bone. The towels provided were supposed to be white. They were an off gray color. The plumbing was horrible. Black water kept coming up from the drains. We had to use at one point a plunger which we luckily found because this house provided NOTHING. There was no additional toilet paper and clean pots. The beds were as hard as a rock. My family and I woke up with back pains on ever day we stayed. Oh... it continues. The TVs were 20 years old... not even an HDMI plug so we can plug in a Nintendo switch which we normally take on trips for the girls to play. The pool. The pool cuts you. The pool needs to be resurfaced but along other things that need fixing in this house, I don’t see it happening. We payed for the pool to be heated for the 3 days. The lack of communication between all parties involved is atrocious. The management company told us while we were there that the pool would take 3 days to heat. The management company also does not answer the phone. Horrible stay!!!!!!!
Se hospedó 3 noches en marzo de 2021

4/10 Mediocre

Cliente verificado

Viajó con su familia y niños pequeños
No le gustó: Limpieza
Paid 240.00 for hot water for the Pool, the heat never was turned on couldn’t enjoy the pool, the water was cold. Mold was everywhere.
Se hospedó 7 noches en marzo de 2021

2/10 Terrible

Armando

Viajó con su familia
No le gustó: Limpieza
Spring Break Visit
Poor communication and very little support from property management. All of what previous reviews have stated are true. Will never use this property again.
Se hospedó 3 noches en marzo de 2021

2/10 Terrible

Stephany

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Beware!!! Don’t book with TS Vacation/Just Villas
Absolutely awful stay. I wouldn’t recommend this company to anyone. We had to sleep on a broken bed for 3 nights before they finally sent someone out to replace the broken box springs. I emailed our first night there (Saturday) about the broken bed and their false advertising in the pics (no hot tub) and asked for the pool heat to be turned on. Was told someone would be out on Monday to replace bed. Guy didn’t come until late Tuesday after me calling all day Tuesday. He wasn’t informed from Sue about it being broken until I called Tuesday. Was reassured pool guy would turn on heat when he came by that night. He never showed. Tried calling all day Wednesday and they ignored all of our calls. I left a real time review stating I was disappointed. Sue then emails saying the heater is broken (not what I was told the whole time) I asked if we could be moved properties and she ignored me and refused to respond. The pool and deck were disgusting. Avoid this company at all costs. They’ll just take your money and ignore you your entire stay.
Left and middle were from the master bed. The white one against the wall was there when we checked in.
Master bedroom
Master Bath
Se hospedó 7 noches en febrero de 2021

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en febrero de 2021

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en febrero de 2021

6/10 Aceptable

Cliente verificado

Se hospedó 8 noches en febrero de 2021

8/10 Bueno

Edna

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Bad customer service
The house was great ,clean and comfortable, good neighborhood, my only complaint was the customer service over the phone they forgot to install the pool heater witch they charge me for before arrival and it was their mistake. When I call the lady acted so rude and didn't want to send someone for the service nor issue a refund for the money; I had to dispute with my bank.
Se hospedó 6 noches en febrero de 2021

2/10 Terrible

Cliente verificado

Viajó con su pareja, Viajó con su familia y niños pequeños, Viajó con su familia
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The master bedroom ceiling fan was broken and was covered with a bunch of dust , house was super hot and you have to call them to control air, I never used the dishwasher and the dishwasher was leaking water and had a bad odor and when I called them They told me I might have to wait to the next day for someone to come , pool was freezing cold no hot tub like the picture , the blinds were broke and on the floor and the sliding door to the pool doesn’t even lock they had a pole holding it closed. The pillow cases all looked stained and dirty . This house was nothing like I thought it would be way over priced for what I dealt with it . Also the lock let box where they want you lock the key every time you leave was broken . Not to mention the pots and pans they leave you to use are all old and everything sticks to them . I don’t suggest this property. I actually think o should get credited something back for all the things I had to deal with .
Se hospedó 9 noches en enero de 2021

2/10 Terrible

Tewan

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Se hospedó 4 noches en enero de 2021

8/10 Bueno

Cliente verificado

Se hospedó 3 noches en diciembre de 2020

10/10 Excelente

Cliente verificado

Se hospedó 2 noches en noviembre de 2020
Respuesta de sue el 2 dic. 2020
Thank you for staying with us.

10/10 Excelente

Alexander

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 5 noches en noviembre de 2020
Respuesta de sue el 18 nov. 2020
Thank you so much, I hope you will visit with us again soon.

8/10 Bueno

Nitasha, Atlanta, Ga

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Everything was great home is beautiful. The only concern was when I first got in that it want what I seen inline but it was very close we enjoyed it
Se hospedó 4 noches en octubre de 2020
Respuesta de Sue el 29 oct. 2020
Thanks Nitasha, hope to see you again soon.

10/10 Excelente

Cliente verificado

Se hospedó 14 noches en septiembre de 2020
Respuesta de Sue el 9 oct. 2020
Thank you so much.

6/10 Aceptable

Xavier

Viajó con su familia
Le gustó: Comodidad de la habitación
oo
Nice
Se hospedó 3 noches en septiembre de 2020

8/10 Bueno

Victor

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 3 noches en septiembre de 2020
Respuesta de Sue el 20 oct. 2020
Thank you

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, servicios
The property was in a great area close to stores and restaurants. I was disappointed with the price we paid for the conditions we had to stay in. It was mold all over the pool area. The carpet in All rooms were dirty, walls dirtyspider webs etc.
Se hospedó 3 noches en julio de 2020

8/10 Bueno

Cliente verificado

Le gustó: Limpieza, servicios
The Property itself was very nice. Location a plus. We did have to go out to purchase paper towels, toilet tissue and face cloths. They had plenty of body towels but wash cloths were lacking. Bring your own to be safe. We had to go out to buy cleaning supplies because non was available in the house to clean the bathrooms after use.
Se hospedó 4 noches en junio de 2020
Respuesta de Sue el 7 jul. 2020
Thank you so much.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, servicios
Se hospedó 6 noches en junio de 2020
Respuesta de Sue el 1 jul. 2020
Thank you so much.

10/10 Excelente

Nay, mass

Viajó con su familia y niños pequeños
Le gustó: Limpieza, servicios
I loved that it was very big and spacious. I also rd njoyed the wildlife out back.
Se hospedó 3 noches en mayo de 2020
Respuesta de Sue el 10 jun. 2020
Thank you so much , we are so pleased you enjoyed your stay.We hope you will visit with us again.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 3 noches en marzo de 2020

8/10 Bueno

Cliente verificado

Viajó con su familia, Viajó en grupo
Le gustó: Limpieza, estado de la propiedad e instalaciones
The property was very clean. Very nice house only thing I did not like was the mattresses in all the rooms . They need to be replaced . Communication with the property was really bad tried to call the week before and days before to confirm and change some stuff and was not able to contact them they had said that they would send an email 48 hours before the trip did not get a confirmation house info till afternoon day of . Would had been fine if they had sent email letting me know that day of would be sent out .
Se hospedó 6 noches en marzo de 2020