Our first night we arrived we could not get in the house because the code was not working. It took about 20 minutes to finally get someone on the phone who could help us get in. My son woke up the first night complaining of itching. We thought maybe he had hives (his entire chest, arms and back were swollen and red) from anxiety of the trip, but the itching and redness did not go away and got worse (even with several doses of allergy medication) the second night. At 3 am I checked his room... there were BED BUGS! Their pest control people showed up, told us to leave the room unused the remainder of our trip and they would treat it once we left... They checked the other bedrooms and didn't see anything visually so they said it was unnecessary to move us to a new property. My son was unable to attend the theme parks with us (that we purchased prior to arrival) for a portion of our stay because he was so itchy, uncomfortable and in pain. We are having to sanitize everything before we can even take it back into our home and having to replace the luggage my son used in that room. My son is still not healed, we have been home almost a week.
We requested the pool be cleaned because there was a chicken bone in the pool when we arrived and the water was really murky, they claimed they would send someone to clean it sometime during our stay. The chicken bone was still there when we left. I also had to wait around for some of the resort people to show up which made me late attending our family events as well. There were only six towels and two washcloths throughout the entire house when we first arrived. They did not bring us more until the second day. We found roaches in the kitchen, including inside the dishwasher. One of the beds was broken (the leg was completely off of the bed), they said this would be fixed after we left. The house was pretty for the most part, but I definitely would not stay there again as the owners do not sufficiently care about their property or the people that stay there.