6/10 Aceptable
Natalie S.
20 sept. 2025
Lovely spacious comfortable villa on a nice resort. Bedrooms are all a good size. Children loved the themed bedrooms and the games room! Nice community with security driving around all the time and main clubhouse was fun although they wouldn’t let my tall 4 year old on the tiny slide which seemed crazy after he rode space mountain a few hours before! We had a great stay but would just like to note we had a few niggles. Upon arrival there was a broken blind on the floor, an external door handle was broken, a few broken kitchen bits and fridge shelves, the pool lights were not working and the bbq we had paid to hire was not working which was frustrating for our first bbq that we had planned didn’t happen. We reported all of this straight away on the number provided. I was told not to worry. The door handle was fixed but we were still unhappy about the pool lights not working at night as my children didn’t want to get in the dark pool and we had all been excited for late night swims. I called 3/4 more times asking for it to be fixed/looked at but as far as I’m aware no one did and no one ever called me back to let me know what the situation was, which would have been appreciated. Also would like to note the appliances were all quite old in the kitchen and the instructions for the oven saying ‘self explanatory’ was not helpful. All in all though we had a great two weeks in the house and thank you for our stay but just wanted to mention these few niggles. Many thanks
Natalie S.
Se hospedó 14 noches en agosto de 2025