6/10 Aceptable
Kelly B.
13 mar. 2026
Le gustó: Limpieza
Pros: The house is beautiful and very clean.Cons: the management company was very subpar with communication. To the point I had to call VRBO and even then, they did not pick up even VRBO's phone calls. Check in was very frustrating due to them not communicating. We also paid to have the pool and hot tub heated and upon arrival it was freezing cold. They did not send out a technician until Wednesday which was day five of our stay to fix the problem. We only had two days that we were able to use the hot tub and pool. They did not want to give a reimbursement for the days we could not use the pool or hot tub, just kept thanking us for our understanding and then they finally offered only for two days and then four when we were out five days for the use of the hot tub and pool. We had to again contact VRBO which again tried to call them with no success. VRBO ended up giving us the refund for the five days. I was glad that everything was documented on the app correspondence between the management company and myself. We have rented many homes in the past, but I would avoid re-renting from this management company. (Shine Villas)
Kelly B.
Se hospedó 7 noches en febrero de 2026