The rental property wasn't very clean. The walls were dirty with what looked like dirty handprints on the walls.
The amenities are very minimal. I'll admit that the quantity of soap and toilet paper are listed in the description, but if you are staying an entire week, I'd expect a rental to provide more than 1 roll per bathroom. Kitchen rags are limited and they don't provide much in the way of dish soap. The fridge filter was significantly overdue for a replacement and the pool was very dirty and hadn't been cleaned recently, but management did get someone to replace the fridge filter. I had to spend abt an hour skimming all the nasty bugs off the pool the first day. We didn't have any the rest of the week, which makes me believe the pool is not cleaned regularly.
Communication is sub par. I received the same auto email from the management company about 4 times asking for the same information even though I had already provided it and had confirmation that they'd received what they needed. I'd ask a question, and it usually would take a 24hrs to respond.
The posting pictures don't aling with the room setups. The process for checking in is outdated with the HOA check in process.
Ultimately, it's a large house that is good for large groups with plenty of space, so I gave the property a 3 star instead of a 2 or 1. They could get a 5 star with better deep cleaning, providing a few extra for those with extended stays, being more responsive, and fixing their automated email process.