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Opiniones sobre Lucaya Vacation Homes

Lucaya Vacation Homes
3040 Polynesian Isle Blvd, Kissimmee, FL

Opiniones

6,4
Evaluación: 10 - Excelente. 12 de 54 opiniones" "
Evaluación: 8 - Bueno. 15 de 54 opiniones" "
Evaluación: 6 - Aceptable. 6 de 54 opiniones" "
Evaluación: 4 - Mediocre. 10 de 54 opiniones" "
Evaluación: 2 - Terrible. 11 de 54 opiniones" "

6,4/10

Limpieza

5,4/10

Personal y atención

7,2/10

Servicios

7,0/10

Estado de la propiedad e instalaciones

Opiniones

8/10 Bueno

Alejandro

Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Lo que le gustó fue su lugar y su belleza.. Lo que no me gustó fue que el check out es a las 10am, demasiado temprano
Se hospedó 4 noches en abril de 2022

10/10 Excelente

Omesha

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 14 noches en octubre de 2023
Respuesta de Daniel el 31 ene. 2024
Dear Omesha, Thank you for your wonderful review! We look forward to hosting you in future!Best regards,ACO Reservations TeamDaniel

2/10 Terrible

Cliente verificado

Viajó con su familia
No le gustó: Limpieza, comodidad de la habitación
Se hospedó 4 noches en abril de 2023
Respuesta de Ronald el 6 may. 2023
Hi Guest,I just came across your feedback for your recent stay, and I'm really sorry to see that you rated it a 2 out of 10. It's disappointing to hear that your experience didn't live up to your expectations, and I want to make it right.Could you please provide me with more details about the issues you faced during your stay? This will help us understand what went wrong and take the necessary steps to improve our services.Once again, I apologize for the inconvenience you faced. We truly value your business and would love the opportunity to make this right. I look forward to hearing from you soon.Sincerely,Ronald

8/10 Bueno

marlena

Se hospedó 7 noches en marzo de 2023
Respuesta de Ronald el 6 may. 2023
Hello Marlena,We appreciate you taking the time to share your experience with ACO Vacation Homes by giving us a 4 out of 5 rating. It's great to know that you enjoyed your stay, but we also understand that there's always room for improvement.Your feedback is crucial in helping us enhance our services, and we would love to hear any specific suggestions or concerns you might have.Once again, thank you for choosing ACO Vacation Homes, and we look forward to welcoming you back to provide an even better experience next time!Best regards,RonaldACO Vacation Homes

8/10 Bueno

Alexis

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
This worked great for my family.

10/10 Excelente

Jorge

Viajó con su familia y niños pequeños
Le gustó: Servicios, estado de la propiedad e instalaciones
the location is perfect, everything is close. a very quiet place. cleanliness should be improved.
Se hospedó 2 noches en julio de 2022
Respuesta de ACO l Guest Experience el 24 ago. 2022
Dear Jorge, thank you so much for sharing your experience with us. It is very important to know about our guest experience so we can always continue improving our services

8/10 Bueno

BRUNA CARLA

Viajó en grupo
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 15 noches en mayo de 2022

4/10 Mediocre

Valmir

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones
The location is the best just 11 minutes from Disney and plenty of restaurants and stores around. However, the house is poor maintained and dirt. We won’t come back.
Se hospedó 8 noches en abril de 2022

2/10 Terrible

Isis

Se hospedó 3 noches en marzo de 2022

6/10 Aceptable

Tishara

Viajó con su familia
No le gustó: Limpieza
Stop renting this unit!
This unit should NOT be allowed to be rented! The wi-fi didn't work in this unit at all. The tv in the livingroom was not hooked up to cable or the internet connection. The floor was FILTHY! The master bathroom door frame was broken and there was no shower curtain or shower rod. They provided towels, but do not provide washcloths, most normal people would like to know that. The decorative pillows on the couch and upstairs are beyond dingy. The experience was not a good one at all!
Se hospedó 6 noches en agosto de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños, Viajó con su familia
Le gustó: Servicios, estado de la propiedad e instalaciones
My family and I absolutely loved this property! Good location, friendly people and enough room. Our only complaint was that it wasn’t cleaned well enough. We found fake finger nails on the floor, old wrappers from other guests under beds and tables and stains in the carpeting and a untreated hole in the wall. But beds and such were clean. Other than that it was great!
Se hospedó 8 noches en mayo de 2021

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
Great place to stay with the family. We went for a vacation and loved everything about this place. Spacious, clean everyone was friendly.
Se hospedó 4 noches en marzo de 2021

10/10 Excelente

LORA

Viajó con su familia
Le gustó: Limpieza, comodidad de la habitación
Se hospedó 4 noches en marzo de 2021

6/10 Aceptable

Cliente verificado

Viajó en grupo
No le gustó: Comodidad de la habitación
K
We enjoyed our stay but the place was rather run down. Beds were hard as a rock you had to take your own trash out, and they needed copies of my id and a picture of me holding my id and cc I didnt get the email to do all of this until the day before so I was running around getting everything done.
Se hospedó 4 noches en septiembre de 2020

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
There was a dead fly under one of the Sheets of the bed!
Se hospedó 4 noches en mayo de 2019

2/10 Terrible

Cliente verificado

Viajó con su familia
Soo complicated to do reservation, I have to sign contract, I have to send to them my credit card and my drivering lesson and my pictures withe my credit card withe my drivering lesson?????????? This is the first time on my live I didit and I will not do it again.
Se hospedó 3 noches en enero de 2020
Respuesta de ACO Vacation Homes Team. el 3 feb. 2020
Dear Guest; We are very sorry you left this review as anonymous, otherwise we could find your reservation in our system and understand better what was the difficulty faced. Allow me to explain about our online check in. Since our guest registration process is 100% online, we do require photo ID, credit card information and a signed registration contract, just as you would provide when staying at a hotel. This is done to verify the identity of the individuals staying at our properties, which not only serves to protect our interests but also serves to protect our guests from incurring any type of fraudulent transactions. In this day and age, it is always wise to be cautious when making purchases online. But rest assured that ACO Vacation Homes adheres with all required local and state regulations. Kind regards;

8/10 Bueno

Carmen

Le gustó: Limpieza, estado de la propiedad e instalaciones
Se hospedó 4 noches en octubre de 2019

8/10 Bueno

Cliente verificado

Viajó en grupo
Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Great location and very clean! The beds were very hard and uncomfortable but other than that great property!
Se hospedó 2 noches en octubre de 2019

4/10 Mediocre

Cliente verificado

No le gustó: Personal y atención, servicios, estado de la propiedad e instalaciones
Se hospedó 6 noches en agosto de 2019
Respuesta de ACO el 9 ago. 2019
Thank you

8/10 Bueno

murad

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 4 noches en junio de 2019
Respuesta de ACO el 4 jul. 2019
Thanks for the review!

10/10 Excelente

Cliente verificado

Viajó con su familia
Le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Nice and clean house love all the amenities not to far from the parks! My next trip to Orlando I would stay there again!
Se hospedó 6 noches en junio de 2019
Respuesta de ACO el 4 jul. 2019
We appreciate your feedback and are ecstatic that your experience with us was wonderful! We look forward to seeing you again!

2/10 Terrible

Cliente verificado

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
NEVER AGAIN
The separate payment for the cleaning was a hassle. As soon as I booked on Hotels.com was confirmed the management company stalked me for payment. The requirements for payment were ridiculous. Also they put a lock over the thermostat preventing the ability to adjust the AC. It barely worked. It’s Orlando in the summer!!!
Se hospedó 3 noches en junio de 2019
Respuesta de ACO el 4 jul. 2019
Thank you for your feedback. Our customer service department works hard to finalize a guest's reservation before their arrival so that guests face zero issues while at the door of the property. We will continually work to ensure a smooth check in process and a positive experience for our guests.

4/10 Mediocre

Cliente verificado

Se hospedó 5 noches en junio de 2019
Respuesta de ACO TEAM el 14 jun. 2019
We are very sad to see your rating for us and would like to know more about your stay and what happened so we can improve our service and try to fix any inconvenience that you had.

10/10 Excelente

Cliente verificado

Viajó con su familia y niños pequeños
Le gustó: Limpieza, estado de la propiedad e instalaciones
The property was clean and spacious. Very convenient location. Would definitely recommend and stay again
Se hospedó 3 noches en junio de 2019
Respuesta de ACO TEAM el 14 jun. 2019
Thank you very much for your feedback! You're always welcome to come back =)

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en mayo de 2019
Respuesta de Leo el 31 may. 2019
We apologize that our service did not satisfy your expectations.

4/10 Mediocre

Nancy

No le gustó: Limpieza, personal y atención
BUGS :(
ROACHES, ROACHES and more ROACHES. It was fine overall, old but fine! Biggest problem, is the rental company isn't on property and kind of hard to reach on the phone. Had an issue with the main tv.. there are 5 remotes and you push a wrong button and your screwed. Called to ask for help, they told me they would have to contact the "cable" company to set up appointment. we were only there for two days. Same issue, with the bugs... We were first told they would send pest control. but the second day when i asked if they had come, they said i had to send videos to prove there were bugs. Why would i randomly request someone come spray, on my vacation if they're weren't bugs?
Se hospedó 2 noches en mayo de 2019
Respuesta de Leo el 21 may. 2019
We're sorry, we will submit a report to the maintenance department so they can take an action on this situation. Thanks for letting us know.

8/10 Bueno

AMANDA

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No internet service
Se hospedó 3 noches en abril de 2019
Respuesta de Leo el 30 abr. 2019
Hello Amanda, we appreciate that you shared with us your experience. It means a lot to us. Thanks!

8/10 Bueno

Jeannette

Le gustó: Personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
The main problem we had was the dirtiness of the pool. The pool was finally cleaned on Wednesday morning, but because it was a cold morning and we could not use the pool.
Se hospedó 3 noches en abril de 2019
Respuesta de Leo el 24 abr. 2019
Hello Jeannette, Thanks for your amazing review. We really appreciate it. T

4/10 Mediocre

Nate

Viajó con su familia
Le gustó: Limpieza, estado de la propiedad e instalaciones
No le gustó: Personal y atención, servicios
There was no cable in every room...i put in a work order for the cable and they said the guy would be out the day before i leave...but couldnt give an exact time..the pool was cold...no one told me when i reserved the property that we need to put down a pool heating fee so didnt use pool at all.
Se hospedó 3 noches en abril de 2019
Respuesta de Leo el 18 abr. 2019
Hello Nate, thanks for letting us know about your experience. We will investigate with maintenance department what happened with the cable. The pool heated is an extra service fee that is under your first documents that you received, and it has to be request by the guest. Thanks and receive our sincere apologies.

4/10 Mediocre

Taneceia

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 2 noches en marzo de 2019
Respuesta de Leo el 3 abr. 2019
Hello Taneceia, Thanks for taking the time to give us your review. We really appreciate it!

6/10 Aceptable

Cliente verificado

Le gustó: Servicios
Se hospedó 8 noches en marzo de 2019
Respuesta de Leo el 1 abr. 2019
We're sorry you were unhappy. Thanks for letting us know.

2/10 Terrible

Cliente verificado

Viajó por negocios, Viajó con su familia
No le gustó: Personal y atención, estado de la propiedad e instalaciones
I cannot put into words how disappointed I am with this experience. I warn any family trying to enjoy a family vacation to avoid this property at all costs. I will explain why in this review. First and foremost, they charged me $68 two weeks after my stay for a grill cleaning fee even though my family did not use the grill during our stay. Absolutely ridiculous. Second, we asked in advance if the pool and hot tub would be operational. We were told that it would be but they would not heat the pool even though I was willing to pay for the incremental charge for the pool. Third, the “game room” they claim to have does not have any of the equipment to play the games. My family was excited to play ping pong, pool, and table tennis. There are no paddles, table tennis ball, or working pool sticks. Finally, their customer service is terrible. Despite going back and forth for weeks via email with their customer service team - they refuse to reverse the unauthorized charges. Now, I need to file a report with my credit card company to get my funds returned. This has turned into a nightmare. I am surprised Expedia even allows them to be a vender. This company is a complete scam and I should have listened to the other reviews that had similar complaints. I don’t usually review, but when I get taken advantage of, I feel it’s nexessery to warn others to not go through the same mistake I did. PLEASE DO NOT USE THIS COMPANY NO MATTER WHAT.
Se hospedó 3 noches en febrero de 2019
Respuesta de Leo el 25 mar. 2019
We apologize for this inconvenience, but unfortunately your feedback is anonymous, we can't find your reservation to make an official report. If you can send us the reservation number to our contact email, we will appreciate it.

4/10 Mediocre

Jeff

No le gustó: Limpieza, personal y atención
Won't stay at another one of there properties.
Cable didn't work in house. Lots of little bugs. Dead frog in pool for some time before we got there. Called twice upon arrival with issue getting. Security guard at gate was rude when we arrived. Condition of property was fair.
Se hospedó 3 noches en enero de 2019
Respuesta de Leo el 29 ene. 2019
Oh wow, receive our apologies, Jeff. We will share this comment with our maintenance department. Thanks for letting us know.

8/10 Bueno

Sdesouza, Ft. Laud. FL

Le gustó: Comodidad de la habitación
Property was nice. Cute unit. Could have been cleaner. scuff marks on the walls, mildew around the tub, not enough towels. Dryer did not dry clothes properly even after a couple of cycles. Mattress in downstairs bedroom was soft. Overall it was ok.
Se hospedó 3 noches en septiembre de 2018

6/10 Aceptable

LaShonda

No le gustó: Estado de la propiedad e instalaciones
Could be better
Parking was impossible due to renovations being done.
Se hospedó 2 noches en octubre de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
DO NOT STAY HERE!!
Disappointed with everything about this stay and service. Our place had roaches, the air did not work and 2 of the TVs did not work. Pool water was murky and there was a wet moldy rug outside. I called several times for service. Never came. I had to leave on the second day and rent at another hotel. Worst place I have ever stayed out. Do not rent here!!!
Se hospedó 2 noches en septiembre de 2018

10/10 Excelente

Ely, Miami fl

Le gustó: Estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Spacious hime loved all the amenities. Only downside was when we arrived the instruction were not the best on how to get to the property
Se hospedó 4 noches en septiembre de 2018

10/10 Excelente

Julio, Alabama, Mobile

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We stay for the weekend and the house was awesome. The house has plenty of space and has everything you need, the house in completely furnished. Very private gated community and everything within 5 minutes. We enjoyed
Se hospedó 2 noches en agosto de 2018

6/10 Aceptable

MelissaKinchens, Miami Fl

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
The property was beautiful and only 25 minutes away from our attractions. The only thing I didn’t like was the fact that I called twice once checking in because the front porch light and pool lights were not working. I was told 3-4 hours someone would come address these things and no one ever came. That disappointed me very much. Other than that I would likely book again.
Se hospedó 2 noches en agosto de 2018

8/10 Bueno

Sloan

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
No le gustó: Personal y atención
Beware of hidden fees and shady company.
I never interacted with a human being other than on the phone. Everything is sent through email. A couple weeks after my stay I received a call stating the price I paid Orbitz was less then what the hotel received and they were looking to charge an additional fee. One month after my stay they charged me the additional fee without notice. The property was very nice but the dealings were shady. I do not recommend this company.
Se hospedó 2 noches en junio de 2018

4/10 Mediocre

abead, kissimmee fl

No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
After u book it they ask u for another $170 for cleaning service and when u check in the house isn’t clean A/C is brokering swimming pool dirty
Se hospedó 4 noches en julio de 2018

8/10 Bueno

HeatherpW, Plantation, FL

No le gustó: Comodidad de la habitación
Spacious house with excellent amenities!
Loved the house but there were issues, first with two toilets that were not working and were not repaired until late on Friday as well as lots of light bulbs blown so no lighting in some areas. Additionally, the master bathroom upstairs could not be used because the suspension rod for the curtain needed to be replaced which meant five adults were forced to use the one bathroom left on the floor. The rod was never replaced. Bathrooms are crucial...This house should have been inspected before our arrival to ensure that everything was in readiness for the rental period.
Se hospedó 3 noches en junio de 2018

8/10 Bueno

Christina

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
It was good just not that cold in the house and the pool was freezing cold
Se hospedó 2 noches en junio de 2018

8/10 Bueno

Cliente verificado

Le gustó: Comodidad de la habitación
Neutral Review
We went down for a bachelorette party and overall the stay was fine. A few notes on the location etc however: first of all the place is for sure a bit dated and there are mold spots we found in a few places. Also, for as in depth as the documents are for what they may charge you for, there isn’t much info on the layout of the facility, check in procedures, or how to work their locks and alarms. Overall we had a good stay and there were definitely enough beds for all of us, but not sure I’d recommend or stay again. I’m firmly in the middle with things.

2/10 Terrible

rene, den bosch

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Het is geen hotel, wordt wel zo aangeboden. Fout>
We zouden een mail hebben ontvangen met toegangscodes, adres e.d. Niet gebeurt!. Moesten vooraf nogmaals $ 179,- betalen. Alles was voldaan.
Se hospedó 6 noches en marzo de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
We were very happy at this place. We feel like we were at home. Very nice area and safe.
Se hospedó 4 noches en marzo de 2018

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
nice hotel
This is very nice vacation home to live. Its located near disney and cross street have different foods and shopping and gas satation.
Se hospedó 6 noches en marzo de 2018

10/10 Excelente

yolanda

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Awesome villa !
I was surprised at the location of this Villa. It was close to everything we wanted to go to. The Villa was super clean and modern looking. We felt like being in our own home. The only thing I would ask for next time is a TV for the kids room other than that the place was AWESOME ENJOYED IT VERY MUCH.
Se hospedó 3 noches en marzo de 2018

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Outside is amazing. The inside does not represent
The outside does not represent the inside. One of the bathroom was full of stuff that you couldn’t use the bathroon but it tells you when you pay for it it’s a certain amount of bathroom. Wrong answer. I should be entitled of my cleaning fee and or half of the room. That was not worth the price. Someone needs to call me
Se hospedó 2 noches en marzo de 2018

4/10 Mediocre

Cliente verificado

No le gustó: Estado de la propiedad e instalaciones
House near Orlando in resort area
House was a little dirty but not terrible. The biggest issue was that there was no cable TV. The company was responsive but ultimately did not get cable to the house during my stay and to date had not provided any refund or other offer to offset this big inconvenience.
Se hospedó 8 noches en febrero de 2018