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Opiniones sobre Knights Inn Orlando

1.5 out of 5
Knights Inn Orlando
5870 S Orange Blossom Trl, Fl Tpk Exit 254/b-line Exit 4, Orlando, FL

Opiniones

4,8
Evaluación: 10 - Excelente. 26 de 229 opiniones" "
Evaluación: 8 - Bueno. 33 de 229 opiniones" "
Evaluación: 6 - Aceptable. 33 de 229 opiniones" "
Evaluación: 4 - Mediocre. 35 de 229 opiniones" "
Evaluación: 2 - Terrible. 102 de 229 opiniones" "

4,8/10

Limpieza

5,8/10

Personal y atención

3,4/10

Servicios

4,6/10

Estado de la propiedad e instalaciones

4,0/10

Cuidado del medio ambiente

Opiniones

8/10 Bueno

oscar

Se hospedó 2 noches en enero de 2023

2/10 Terrible

Ninoshka

No le gustó: Limpieza, estado de la propiedad e instalaciones
Estaba sucio habian cucarachas apestaba. Yuve q salir a comprar productos para la limpiza. Fatal nunca mas me quedaría ahi
Se hospedó 2 noches en febrero de 2023
Respuesta de Manager el 3 mar. 2023
So sorry to here that you did not have a good stay as that's what we strive for to make sure all our guest feels like home Please give me a call to discuss your stay and once again we apologize.

6/10 Aceptable

José

Se hospedó 2 noches en junio de 2022
Respuesta de Manager el 11 jun. 2022
I would like to here more about your stay. Please contact me as we strive to make sure our guest feel at home.

2/10 Terrible

yoni

No le gustó: Personal y atención
Se hospedó 2 noches en junio de 2020

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 2 noches en noviembre de 2018
Respuesta de Knights Inn Staff el 20 nov. 2018
Sorry we didn't meet your expectations, We will work harder to fix these issues, thanks for you feedback.

2/10 Terrible

Javier, Miami

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Todo en este hotel es horrible, desde el personal las habitaciones la limpieza muy mala experiencia
Se hospedó 1 noche en octubre de 2018
Respuesta de Knights Inn Staff el 5 oct. 2018
We do apologize we did meet your expectations, we will work harder to fix any issues you've experienced here at the Knights Inn.

8/10 Bueno

eusebio, usa

Le gustó: Personal y atención
mmmmm
Was a nice trip...clean room
Respuesta de Lewis el 21 mar. 2015
Thank you for your great review of our hotel. We are so pleased to hear that our staff provided you with great service and that you enjoyed your clean, quiet room. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area Lewis Belle General Manager

8/10 Bueno

eusebio, kissimmee fla

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
casas
My was amazing....very clean and comfortable...i will go back again
Respuesta de Lewis el 21 mar. 2015
I am glad to hear that you gave us a try and loved us. That is the experience we want to provide to our guests. The staff is all friendly and welcoming. They go above and beyond to assist our guests. The housekeepers all work hard to make sure that our rooms are clean and ready. Maintenance gets his full share of exercise as he is being pull every which way to make sure the hotel is well kept. We thank you for your support and we look forward to serving you again in the near future. Lewis Belle General Manager

8/10 Bueno

Richard, Santa Teresa del tuy,Venezuela

Le gustó: Limpieza, personal y atención, comodidad de la habitación
excelente ubicacion
cerca de los parque, de los outles, es sencillo y económicos comparados con otros, la atención fue muy buena
Respuesta de General Manager el 12 sept. 2016
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

8/10 Bueno

Teo, Venezuela

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
"Excelente Servicio"
La estancia me parecio bastante buena deberían mejorar, el servicio al cliente al ofrecer un pequeño desayuno, que lo ubicaría como mejor referencia para futuras visitas, el precio me parecio razonable"
Respuesta de General Manager el 12 sept. 2016
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
NO TENGO MUY CLARO QUE TAN CERCA ESTABA DE LOS PUNTOS DE INTERÉS PORQUE NOSOTROS TENÍAMOS CARRO, EN LA NOCHE HAY TRAVESTIS Y GENTE FEA CERCA, PERO EN TÉRMINOS GENERALES PARA EL PRECIO FUE MUY BUENO, ES CÓMODO Y LIMPIO, ES TRANQUILO PARA DORMIR....
Respuesta de General Manager el 12 sept. 2016
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.

8/10 Bueno

Raúl López

Le gustó: Limpieza, comodidad de la habitación
Bueno Bonito y Barato
Esta a 20 minutos de cualquier parque de diversiones. Tiene malls y restaurantes a sus alrededores. Es un hotel muy bueno que hay que tomar en cuenta para sus próximas vacaciones!
Respuesta de General Manager el 12 sept. 2016
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback.

8/10 Bueno

PETER, YUCATAN,MEXICO

Le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación

2/10 Terrible

Sadey

No le gustó: Limpieza, estado de la propiedad e instalaciones
There was mold on the bathroom ceiling, and holes in the sheets that looked like mice and cigarette burns, and the place reeked of cigarette smoke.
Se hospedó 6 noches en agosto de 2023
Respuesta de GM Manager el 22 ago. 2023
So sorry that You had this experience here at our hotel Please Reach out to us so that we can discuss you stay. As we strive to make all our guest feel at home.

2/10 Terrible

Jim

Viajó con su pareja
No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
The room was dirty. the tub hasn't seen a scrub brush in years
Se hospedó 1 noche en marzo de 2023
Respuesta de Guest Relations el 10 abr. 2023
Dear Jim,What you have detailed regarding cleanliness certainly does not reflect the spirit of service and value that we pride ourselves on. Please accept our sincere apologies for our shortcomings, and know we will give our rooms the extra care they deserve. We will also make sure that our housekeeping efforts improve moving forward. In the future, we hope you consider returning and giving us another chance to change your perceptions.

2/10 Terrible

David

Viajó en grupo
No le gustó: Limpieza, estado de la propiedad e instalaciones
The room is crawling with insects and disgusting bugs. The door handle is broken. Curtains are ripped and hanging askew. The bathroom has peeling paint and rusty fixtures. The grossest hotel room I've ever seen.
Se hospedó 1 noche en marzo de 2023
Respuesta de Guest Relations el 2 abr. 2023
Dear David,Please know that what you have described is not indicative of the quality we strive to provide our guests. Our team will use your comments to review our rooms and ensure they are in tip-top shape and pest free. Thank you for voicing your concerns, as guest feedback only helps us improve. Please consider coming back and staying with us the next time you are back in the Orlando area.

2/10 Terrible

Jennifer

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Se hospedó 1 noche en marzo de 2023

2/10 Terrible

CHRISTOPHER

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Estado de la propiedad e instalaciones
They rent the rooms monthly which tells you transient traffic stays there. However I appreciated that they had very strict rules about loitering, parties, etc so the residents were well mannered. They room needed painting badly and the bathroom was in great need of updating.
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager el 20 mar. 2023
Hello sorry that you experienced such a experince and would love to learn more contact me directly to handle this matter.

2/10 Terrible

Becky

Viajó con su familia
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
Our room was absolutely disgusting, so bad we left and paid for another hotel. Toilet had bugs in it and was disgusting around and behind it. Would not recommend this hotel to anyone. Said remodeled, total lie.
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager el 20 mar. 2023
Hello sorry that you experienced such a experince and would love to learn more contact me directly to handle this matter.

4/10 Mediocre

Heather

Viajó en grupo
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
There is a sign that says recently remodeled, not sure where that update was done but it was not in our room. The floors were nasty(feet were black walking from bed to bathroom) the beds were sunken in the middle. The walls has holes in them. You can hear EVERYTHING. The price was cheap so wasn’t expecting much. But if you are looking for comfort and a good nights rest, maybe pay a little more. Also I must mention, the employee who checked us in, was super friendly!
Se hospedó 3 noches en marzo de 2023
Respuesta de Manager el 14 mar. 2023
Thanks for your time to post a review as we strive to make all our guest feel at home. As all our rooms are remolded can u let me know more about your stay please reach me directly at the property Thanks and have a good day.

4/10 Mediocre

John Israel

Viajó con su pareja
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones
We didnt get a single king bed that we book. Room we got smell smoke. Broken shower. Leaking toilet base.
Se hospedó 1 noche en marzo de 2023
Respuesta de Manager el 7 mar. 2023
I'm Sorry to here about your stay As we strive to make our guest at home .

2/10 Terrible

Sam

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Trashy
Se hospedó 1 noche en febrero de 2023
Respuesta de Guest Relations el 5 mar. 2023
Dear Sam,Our team is disappointed that you did not enjoy your stay with us. We work hard to ensure our accommodations meet the needs of travelers and provide the perfect space to relax from their adventures around Orlando. That said, we hope to have you join us in the future for a stay that we know will change your lasting perceptions. Until then, we wish you safe travels.

2/10 Terrible

Derek

Se hospedó 1 noche en febrero de 2023
Respuesta de Manager el 20 mar. 2023
Hello sorry that you experienced such a experience and would love to learn more contact me directly to handle this matter.

2/10 Terrible

John

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Ghetto
Wouldn't even put a dog in there it was the pits went and booked another hotel down the road stay away from it
Se hospedó 1 noche en febrero de 2023
Respuesta de Manager el 7 mar. 2023
Would love to learn more about your stay Please contact the manager directly at the property. Thanks

4/10 Mediocre

Shaylan

No le gustó: Limpieza, estado de la propiedad e instalaciones
Needs to be sprayed for bugs badly
Se hospedó 1 noche en enero de 2023
Respuesta de Guest Relations el 12 feb. 2023
Dear Shaylan,Thank you for reaching out and bringing your concerns to our attention. Your comments were surprising and do not at all reflect a typical experience at our hotel. Our property is regularly serviced by a professional pest control company to ensure that we do not have issues of this nature on-site. Nevertheless, we will conduct a thorough inspection to ensure everything is as it should be. I would like to apologize for what you experienced at our property as we strive to meet everyone's expectations. I would love to hear more about your stay, so please reach out to me offline. Thank you,Steven

2/10 Terrible

Julie

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Unsafe neighborhood. Locked building had to use a phone to get in. Very dirty. Needs updating. Shower curtain didn’t fit. Very loud outside cars, people partying, movement upstairs. Has to sign a waiver they weren’t responsible for bed bugs. Ridiculous.
Se hospedó 1 noche en enero de 2023
Respuesta de Manager el 23 ene. 2023
Hello I'm very sorry that you exercised that at our property. would love to learn more about your stay can u please reach out at 407-859-5410 Name is steven MGR Thanks and have a good day.

4/10 Mediocre

Vera

Viajó con su familia
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
Dirty
Se hospedó 1 noche en enero de 2023
Respuesta de Manager el 6 mar. 2023
So sorry to here about your stay and would love to learn more as we strive to make all our guest feel at home please call me at 407-859-5410 thanks

10/10 Excelente

Joe

Se hospedó 1 noche en junio de 2022

10/10 Excelente

Paul M

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Good
Se hospedó 1 noche en mayo de 2022
Respuesta de Manager el 11 jun. 2022
Thanks for such a great rating. Hope to see you soon in the future. Thanks for visiting our property come again.

2/10 Terrible

Michael

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Knights Inn a dump
Worse place I have ever seen we did not stay there we found another place. I asked if i could get a refund and was denied.
Se hospedó 1 noche en mayo de 2022
Respuesta de Guest Relations el 17 jun. 2022
Dear Michael, It's unfortunate to hear that our accommodations failed to meet your expectations during your recent stay. We'll be sure to discuss your comments internally as we continue to make changes and we hope you'll join us again later down the road.

6/10 Aceptable

Cliente verificado

Viajó en grupo
Se hospedó 2 noches en mayo de 2022
Respuesta de Manager el 11 jun. 2022
Thanks for your time out for your review, as we strive to make all our guest feel at home .Hope to see you soon

2/10 Terrible

Andrew

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It's not fair to surprise people
I booked a non-smoking king bed but upon arrival was told that all their king beds are in smoking rooms. That not being an option for me I was downgraded, without any concessions. This was a non-refundable reservation which I should have taken as a warning. When they have specific new conditions for guests upon arrival I see it as not something I agreed to. What is obvious upon arrival is that they are dealing with a serious local issue. Those conditions, and their efforts should probably be disclosed ahead of time.
Se hospedó 2 noches en mayo de 2022
Respuesta de Guest Relations el 18 may. 2022
Dear Andrew, Thank you so much for taking the time to leave us your feedback and it's unfortunate to hear that we weren't able to accommodate your request during your stay. In addition, please know that we take the safety of our guests seriously and encourage you to reach out to us directly so we can gather more details about the second issue that you mentioned. Thanks again, and we hope to hear from you soon.

2/10 Terrible

Melissa

No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Very Disappointed
Check-in took over 20 minutes. I had to sign waivers and when I questioned this the clerk was very nasty about it. I asked for non smoking room and the room clearly had been smoked in. The room wreaked, the floors were filthy. Needless to say I did not spend the night.
Se hospedó 1 noche en abril de 2022
Respuesta de Guest Relations el 3 may. 2022
Dear Melissa, We are disappointed that you decided not to complete your stay with us, and we sincerely apologize for the service you received as well as for the condition of the room you were assigned. There is no excuse for such matters, and we will make sure your concerns are addressed immediately and that we're always putting our best foot forward. Thank you for making your voice heard.

4/10 Mediocre

Cliente verificado

Viajó con su familia
Le gustó: Personal y atención
No le gustó: Limpieza, estado de la propiedad e instalaciones, comodidad de la habitación
My stay
Checking in was easy. Only 2 towels. When I pulled my sheets down there were spots that did not come clean, they looked like they were wet. Someone near my room was smoking pot. The smell was worse in the bathroom. Toilet would flush but not clean out the bowl. We tried to make if work.
Se hospedó 1 noche en marzo de 2022
Respuesta de Manager el 30 mar. 2022
Good morning I reviewed your stay here at the Property and yes the room accommodate 2 people witch comes with 2 towels and 2 face towels. Now the sheets did not have stains I've checked the room personal in the am. I've went and reviewed the camara's on this day yes I did see you and a female companion standing smoking a cigarette the only one I did see was a guest going into a room I've the observed you and your friend then leave off property into a car. you then come back on property after hour and demand a refund. and the one thing I wanna apologize for the toilet not flushing but my staff did come and fixed it. If you have any further Questions please don't hesitate to contact me at 407-859-5410

2/10 Terrible

Brycen

Viajó con su pareja
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Bugs crawling all over floor, no hot water, towels were not clean.
Se hospedó 1 noche en noviembre de 2021
Respuesta de Guest Relations el 15 nov. 2021
Dear Brycen, Thank you for your feedback. Our property undergoes routine maintenance for pests, and as such, it is surprising to hear that this does not align with your account of events. Your feedback has been passed along to our housekeeping team and pest service in hopes of a prompt resolution. We are also looking into your other concerns, and we hope to show you a better stay the next time you're in the area.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
Honeslty nothing when I first got there me and my fiance had to clean the room because the room was left nasty nasty sheets nasty pillow cases the tub wasn't clean we had to bleach that house keepers dont come to see if you need anything especially if you staying for a while they began to start over charging and certain workers change. they have roaches
Se hospedó 1 noche en marzo de 2021
Respuesta de Guest Relations el 16 mar. 2021
Thank you for sharing your feedback. We are sorry if your visit was not excellent and for any concerns with the room. Furthermore, your claims regarding pests are not typical, and we did look into the matter further. We hope we can change your perceptions in the future, and we wish you the best.

2/10 Terrible

Cliente verificado

Se hospedó 3 noches en febrero de 2021

2/10 Terrible

Edwin

No le gustó: Limpieza, servicios, estado de la propiedad e instalaciones
Se hospedó 1 noche en enero de 2021
Respuesta de Knights Inn Team el 12 ene. 2021
Please accept our apologies for the inconvenience you experience during your recent visit. We are sorry to hear we did not meet our goal with making sure your stay was less than pleasant. We hope that you will give us another chance to please you in the future.

2/10 Terrible

Tammy

Viajó en grupo
No le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones, comodidad de la habitación
Didn’t stay hotel infested with bugs
Se hospedó 1 noche en mayo de 2020

8/10 Bueno

Jeremy

Se hospedó 1 noche en mayo de 2020

10/10 Excelente

Cliente verificado

Le gustó: Limpieza, personal y atención, estado de la propiedad e instalaciones
It’s good hotel for people to come every trip in Orlando
Se hospedó 2 noches en mayo de 2020

2/10 Terrible

Aj, Texas

Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It was very dirty . Didn't feel safe at that location at all . Was ask to buy drugs on multiple times . The front desk will not help you at all. I wouldn't stay here again even if it was for very
Se hospedó 1 noche en marzo de 2020
Respuesta de Guest Relations el 31 mar. 2020
On behalf of our team, thank you for choosing us during your time in the city. Delivering a refreshing stay is always our goal, so we were saddened to learn of your concerns regarding service and cleanliness. We'll be discussing your feedback with our team to ensure our high standards are being fully met at every opportunity. It would be a pleasure to change your perceptions and we wish you safe and happy travels along your way.

6/10 Aceptable

Cliente verificado

Le gustó: Personal y atención, comodidad de la habitación
No le gustó: Limpieza, estado de la propiedad e instalaciones
SUCKS
ROACHES!! WAS A GREAT STAY UNTIL ROACHES DECIDED TO THROW A BLOCK PARTY WHILE I WAS GONE. AND SOME GUY TRIED TO BREAK INTO MY ROOM
Se hospedó 1 noche en marzo de 2020

4/10 Mediocre

Sonya

Viajó con su familia
The room stank
Se hospedó 2 noches en marzo de 2020
Respuesta de Guest Relations el 18 mar. 2020
Dear Sonya, Thank you for your review. We're sorry for the odor issues you encountered, Housekeeping has been notified for prompt resolution. Please give us a second chance to provide the relaxing accommodations you were hoping for.

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en marzo de 2020

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en febrero de 2020

4/10 Mediocre

Ferdinand

No le gustó: Estado de la propiedad e instalaciones
Se hospedó 1 noche en febrero de 2020

2/10 Terrible

Cliente verificado

Se hospedó 1 noche en febrero de 2020

2/10 Terrible

Cliente verificado

Viajó por negocios, Viajó con su familia
No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
I got to this place after a long night, it was 3am when I show up to my hotel and they told me they currently had no open rooms, I follow to tell the guy I had a reservation, he still insisted and told me that i didn't have a room and that he couldn't help me. After few days of calling they got my refund send, but ai had to sleep in my car because their miscommunication.
Se hospedó 1 noche en febrero de 2020
Respuesta de Guest Relations el 28 feb. 2020
Thank you for your comments on your recent stay. We apologize that we could not host you, as cancellations and system errors can lead to problems such as overbooking. Although we are limited in our ability to change reservations made through third-party booking agents, we have spoken with our team to ensure that issues of this matter are properly communicated. That being said, should you expect to arrive at our property late, please let us know when you expect to arrive so that we can better ensure a quality service. Next time you're in town, we'd love to provide you with the great night's sleep you expect.

2/10 Terrible

Cliente verificado

No le gustó: Limpieza, personal y atención, servicios, estado de la propiedad e instalaciones
It took over an hour for me to check into a room that I am only occupying for 7 hours. The room was filthy, I killed a roach up one entering. Definitely not even worth it even if it’s was free. I would like a refund. This place was terrible
Se hospedó 1 noche en febrero de 2020
Respuesta de General Manager el 21 feb. 2020
It's always our goal to help guests get to their room in a timely manner, so we apologize that you were delayed upon arrival. We are very sorry for this inconvenience and for the aspects of your room that were less than satisfactory. Our property is routinely serviced for unwanted pests and we assure you that we will speak with our specialist to ensure that everything is as it should be. We hope that you were still able to enjoy all that Orlando has to offer. Thank you for being our guest.