Tldr; Owner tried to gaslight us and he was simply disrespectful. *Owner eventually refunded us 50% of one night's stay. Good on him for something, but the experience was still awful.My wife and I were visiting FL for a family wedding. We arrived Thurs evening. We booked this home because it seemed like it would be a comfortable and quiet space to work from on Friday. The owner did not send the check-in information by the time we got to his driveway around 10pm. He later blamed technical issues with the VRBO app (which totally may have been true). That being said, he was able to send me one through the app, "did you receive messages".We couldn't get into the rental unit. We sat in the driveway for a couple hours trying to reach the owner by phone, on hold with VRBO tech support. By 12AM, we had to get to sleep, and VRBO offered us a reimbursement for a one-night stay at a hotel. It was very generous. That night was frustrating, but these things can happen. I thought the owner would reach out the next day and offer to refund us for one night, since we didn't actually stay there. I would have felt great about that. If it had turned out that way, this review would be much better.The owner never mentioned a refund, so I asked on the day we left. I was just looking for the owner to take some responsibility. Instead, he was defensive and blamed me for the timing my second payment came through and technical issues. I had paid in full by the time I arrived on Thursday.