After traveling across country from Arizona with two small children and my wife, we called to request and paid for an early check in. Upon on arriving at the house we found that they did not process our early request to check in. My family and I had to travel to the Property Management office after a long trip. Please be aware that this is not a rent by owner property. The property is manage by a company called Florida Reunion Vacation Homes. We thought our problems would diminish once we made it into the house but we were sadly mistaken. The house was not cleaned, the bed linens were smelly and stained. Furthermore, most of the bed covers were inadequate. The head board in one of the bedrooms was falling apart. Most of the walls were covered in filthy marks or damaged. The wooden molding around the fireplace was falling apart which created a danger to our children. The carpets had stain marks and dead bugs. The carpet underneath the bed, Furniture tops and countertops were covered with dust and dirt. The bathroom water temperatures was not set properly. The blinds in the living room and den were damaged and missing altogether. To make matters worse, the house had pest problems with ants in the bathrooms, kitchen and also in our children’s room and bed. We made attempts going to the office, making phone calls and having back and forth emails in order to get their attention in regards to the ants problem and other issues with the property. After numerous attempts which were ignored, my wife spent two days out of our vacation time to clean and get the house up to living standards for our family. We asked to speak with the Operations Manager James Gockman, who failed to come out and speak to us about our issues. We stated our concerns to the front desk lady Thalia who seem to be not knowledgeable in helping us. She pushed us out of the office with failed promises that the problems in the house would be fixed. We ask for documentation that the house was cleaned and disinfected before our arrival, and she was not able to produce which is quite concerning because we are stilling the fighting coronavirus in our country. The company decided to send a pest control to manage the ants to appease us but ignored our other issues with the house. Please be AWARE of Florida Reunion Vacation Homes and their homes. Please do your research before booking. I do not want another family to go through what my family went through with Florida Reunion Vacation Homes.