My family and I arrived at our VRBO booking to find the cleaning lady still inside the unit. We waited outside for about 20 minutes, which initially wasn’t a big issue. it turned out to be fortunate because the keypad lock code did not work. If the cleaning lady had not let us in, we would not have been able to access the unit at all! The lock issue became a serious problem later when we wanted to go to dinner. Once inside, the unit felt noticeably warm, stuffy, and uncomfortable. The air conditioning was not cooling properly, and the air felt difficult to breathe. I contacted the property manager, who was responsive and asked for photos and videos of the lock issue and AC concerns.Due to the conditions, I requested a refund but was told this was not possible because of the property’s policy. I was informed that an AC technician would come the next morning. Unfortunately, that night was miserable—hot, humid, and sleepless for my family, especially with kids. To make matters worse, the lock seemed to reset itself throughout the night, making us feel uneasy about sleeping in the unitThe following morning, a technician arrived and confirmed the unit needed coolant and that the AC thermostat needed to be replaced. While we were on our way to the Disney theme parks, I received a message from the property manager asking if we would be back by 3 p.m. so the technician could reenter the unit. I explained that we were on vacation and that entry was fine as long as the door was loc