Door code instructions didn't work on arrival, back patio door alarm didn't have a delay as stated and we couldn't open the door without waking up the house, maintenance refused to come fix it. Paid for heated pool; instructions say to turn the know and wait..we did this, it never worked. On day three we found a second knob inside, which then worked. Instructions should say that there are two knobs and give the location, Floors were dirty with food from previous stays, counters were dirty, patio table had sticky film. Pool was extremely dirty, they came the second day and did a poor job of cleaning it. Several lights out including; bathroom vanities, pool, patio, shower. No pot for the regular coffee maker, kitchen has no standard items like salt, pepper, cooking spray, etc. Pinball machine would not work. They don't let you turn the air under 72 but you also can't keep the patio doors open due to the alarm. They agreed to turn it down but only for the first day. Rooms missing remotes. Not all the trash cans had bags. They require you to wash the towels but only give you one pack of soap. Overall, this is a beautiful house but it is not well taken care of and the instructions given to guests are not aligned with what guest must actually do. We lost time and experiences due to poor management of the property and Guest Services had very little interest in helping us. We will not stay here again.