2/10
Unfortunately we actually never stayed in or on the property. We had 4 adults and 2 younger kids. We were on a tight schedule and when we arrived to our condo later in the evening Friday we did a walk through to check everything out and unfortunately we were not able to stay, the place was dirty the floor was sticky, my kids feet were black when we walked out of there. the furnace filter & closet was dirty.The stairs had a huge stain along with a bunch of little stains. We pulled out the sofa bed and it was broken with missing springs it also was not made there was a sheet thrown in the bed for us to make it ourselves but there was no extra pillows or blankets for the bed in the condo at all. I contacted Gabriella to let her know that we were going to a hotel because obviously they were not ready to accommodate us. She did get back to me the next morning and said she can send someone out to check it out but by that time we were already going to the disney parks. Like I said we had a tight schedule as we were visiting family on the other side of Florida after we went to Disney the second day. So I did request a refund as we did not stay in or on the property and they were not ready to accommodate us upon arrival but was denied. I then requested half a refund as she did try to make it right by having someone go check it out but we did not have time to wait we had kids waiting to go to Disney also denied but refunded an 85 cleaning fee. Do what you want with the information.




Katelen L.
Se hospedó 4 noches en junio de 2025