4/10 Mediocre
Suzie B.
15 abr. 2026
Le gustó: Limpieza
The property itself was lovely. Very spacious, nicely decorated and clean upon check-in. The location proximity to the clubhouse is very convenient. We checked in very late at night and easily got through security at the gate. However, during the day we did see long lines of people checking in with security. Would recommend getting to the pool area very early in the day because people do hold chairs and they become un unavailable later in the morning. There did seem to be a staffing issue as some of the pool/snack bars were closed during peak hours while we were there.The low rating is due to the sales office managing the property. I was charged a damaged fee after checkout for a damage that we did not cause. The pictures provided did not correlate to the cost they are charging me for damages. What they are considering damages are not really damages, but rather normal wear and tear on the property.. Additionally, we did not cause the “damages” and the sales office failed to provide proof that they were not there prior to our visit. The sales office did not help me with the dispute, but rather referred me to Vrbo directly. Very time-consuming to have to try to dispute a bogus damage charge with Vrbo. Before this happened I was very happy with my stay and would have booked here again. I did attempt to rectify this with the sales office prior to leaving the review but in all transparency would warn others to be diligent in documenting normal wear and tear upon check in.
Suzie B.
Se hospedó 4 noches en marzo de 2026