We intended to stay at this house for a family gathering with a lot of kids that would appreciate the character rooms this house had to offer. The pool and its ability to be heated during the Florida winters was also a decision maker which led us to this house. Our family that was staying included my parents, an 85 yr old grandparent and my 4 siblings and their families - 6 children aged 8 months - 12 years old.
About an hour out from our arrival, I called to confirm a high chair and pack 'n play for my 8m old. The pack and play was not on site. On the 6th call, over a 30 hour time frame (and 4 different sleeps for the baby), the pack and play was finally dropped off.
At check-in, the trash from the previous visitors was spread all over the driveway. Each morning garbage bags were picked up, each morning more trash was spread from the overflowing trash bins of broken trash bags from previous visitors. After several complaints about this and no one responding, my 85 year old grandmother had enough and went to clean it up herself, unbeknownst to my siblings and I. Completely unacceptable.
The first morning two people took showers first thing in the morning, one of them did not have hot water. The rest of the day we had minimal hot water for showers or dishes. I called on this 2x a day for our entire stay. On day 3, they brought out an outside subcontractor to try and fix the issues with no resolution.
On the first morning we noticed the pool was not even warm even though it was the night we checked in. We were told "it takes a while to warm up". This happened every single day, I would call 3 and 4 times. The pool never got above 78 degrees, certainly not warm enough for kids to get in. On the last night of our stay they asked another outside pool company to look at the pool. As we were checking out the next morning, the pool was finally warm, with no time for us to use it. (See attached photo of 2 year old patiently accepting "it will be warm soon".)
On the 3rd day (and 4th and the 5th, final day) the smoke detectors started chirping throughout the house. Each of these days, 2 to 3 hours after I called, someone would come out to replace the batteries. And each night, the SAME smoke detectors started chirping again.
Not only do I suggest you NOT stay at this house, but the efforts of Villatel to make this stay "right" did not happen. We were promised all of these things were being worked out, they were not.
