The hot water did not work, we told management the first day and it was not fixed until the day we left. Hot water tank beeped all night waking us up. All the sheets and towels were dirty and we had to wash everything. Crumbs in sheets, some sheets smelled like smoke, towels rolled up with caked on toothpaste, multiple stains. Carpets are disgusting with more stains than not. Management is very responsive when they need your money and rental contract but have yet to give me any response to my complaints.
Some more info that would of been helpful for us to know before:
Kitchen is very minimally stocked to cook. Plenty of plates, bowls, cups, silverware but only 2 small fry pans and pots. We had to buy a griddle so we did not need to make one pancake at a time for 18 girls.
No fire extinguishers in posted areas, this was very important to our girls who just learned fire safety.
It has a popcorn machine but decoration only. It does not work so don’t buy supplies like we did.
The dryer eats your clothes, it ruined multiple uniforms with the strings getting caught in the door seal.
It is a bummer since number of rooms and bathrooms were perfect, although could not use the bathrooms from no hot water. Location and neighborhood was great to get to Disney world wide sports complex. Girls greatly enjoyed the pool as it was the only way they could get hot water! Glad we paid for pool heat!