VRBO
On our arrival to Emerald Island resort, late evening of 17th August, it was immediately clear that the wifi was not operational. Our first action was to reset the router, as this is usually a good indicator of where the problem may lie. When this did not work we made contact with the management company alert them to the fact that there was a problem with the internet connection.
Over the next 3 days we were consistently advised to reset the router, despite this clearly not being a solution. A series of phone calls and messages were made, either being ignored or receiving a delayed response.
All information was sent via text message, despite us advising Rob that a phone call would be preferable as we didn’t appear to be receiving text messages.
We received a phone call on Monday 19th, asking us if we were at the villa, so that an engineer could be sent. Unsurprisingly due to the fact that we were trying to enjoy our holiday, we were not at the villa and therefore no further action was taken, despite the fact that we were given the impression that access could be made in our absence so as not to disrupt our family time.
Eventually on Wednesday 21st August, we received another phone call to advise us that the router was not the source of the problem- despite us having said this since our arrival 5 days previously- and an engineer was sent.
On her arrival, she made an external inspection where she found a bee hive, which was affecting the wifi con