6/10 Aceptable
Kristina A.
20 jun. 2025
Le gustó: Limpieza
Disappointed with Communication and Pool Cleanliness
I was really looking forward to our stay, but unfortunately, there were a couple of issues that made the experience less than ideal. Most concerning was the fact that the property management company allowed a cable technician to enter the house without any notice. I was inside with my young children when a complete stranger just walked in. No call, no heads-up — nothing. It was an extremely unsettling and unsafe situation that should never happen in a rental property.In addition, the pool was not cleaned before our arrival, and despite reaching out to the management company, they didn’t send anyone to address it until the regularly scheduled cleaning — which was toward the end of our stay. That left us with just one day to enjoy the pool, which was one of the main reasons we booked the property.The house itself was nice, but poor communication and lack of attention to basic guest expectations really took away from the experience. I hope the management company takes guest safety and responsiveness more seriously moving forward.
Kristina A.
Se hospedó 4 noches en junio de 2025