I am writing this review to warn others so they don't have the same experience I did. This will be long, but it will also be an honest review. (Scroll to bottom for main points if you don't want to read the whole thing)
Let me start by saying this was my birthday trip, so I got to pick everything how I wanted and was extremely excited for the trip and specifically this resort as it was a splurge for us as we typically stay at a cheap hotel on vacations. It was absolutely not worth the money at all.
First, it took us over half an hour to check in as the emailed door code did not work and we had to leave a message and wait for a call back for the new code. I will say the call was returned in a timely manner as we did end up getting a call back about 10-15 minutes after our message, but not a great way to start off. We were still very excited at this point though.
This brings us to the actual condo. First the positives: it does look like the pictures, is spacious compared to what we are used to, and the bed was very comfortable. The negatives: it smells bad (musty/mildew smell), you can not turn the air conditioning below 75, and freezer broke so our food went bad (they said they put in a work order but no one came before we checked out).
Now onto the resort itself as that was what I actually booked for. Main reason I booked was for the waterpark area (small children's tower with slide and splash pad). My son talked about it for weeks as I had showed him pictures of the resort before we left. We went to spend the day at the waterpark on 10/19. The sign said open 10 am-6pm but it was closed off for the day. When we asked about it we were told there is nothing they can do and they weren't opening because it was cold. Other people were swimming in the pool and that was open but we didn't end up using it as my son was disappointed. We ending up taking him to the playground to cheer him up and try to make the best of the day. We walked from the clubhouse to the castle playground and on that walk passed a terrible smelling swamp. Several other people around us were also complaining of the waterpark and smell. We ended up getting to the playground. It was very nice and my son had a lot of fun and made tons of new friends.
Overall, it was not at all what we expected and absolutely not worth the money.
SUMMARY
Pros: playground, soft bed, looked like pictures
Cons: stinky, temperature of condo, amenities closed, freezer broken, hassle checking in