⭐⭐☆☆☆ (2/5)
I had really hoped to leave a glowing review because this trip was planned to celebrate my son's 6th birthday. Unfortunately, our experience was disappointing from the moment we arrived.
Our reservation was for July 18–20, 2026, with a scheduled check-in time of 4:00 PM. My family and I arrived around 2:00 PM, and the front desk manager informed us that our condo would not be ready by the official check-in time. Instead, we were told it would likely be around 5:00 PM or later and that maintenance would call once the unit was ready.
To the resort's credit, the manager did offer a $100 resort gift card and a complimentary late checkout until 12:00 PM, which I appreciated. We were also able to use the resort amenities while waiting, and I genuinely appreciated those efforts.
Unfortunately, the problems only escalated after we finally entered the condo.
As soon as we walked in, there was water all over the kitchen floor. We quickly discovered the refrigerator was leaking and not functioning. We had brought food, drinks, baby food, and snacks for our children, all of which were at risk of spoiling.
Then my children attempted to shower, only to discover there was no hot water at all.
Maintenance was called again and confirmed that the refrigerator was broken beyond repair. Their solution was to bring in another refrigerator. However, because they were unable to remove the original broken refrigerator, they placed the replacement refrigerator in the middle of our living room. This significantly reduced our family's living space and made the condo feel cluttered and uncomfortable.
To make matters worse, while bringing in the replacement refrigerator, the maintenance crew damaged the lock on the condo door. This was a serious safety hazard and made the situation even more concerning, especially while traveling with children. Even more frustrating, after everything we had already experienced, the replacement refrigerator didn't work either.
At that point, I contacted the manager once more. I explained that I am a content creator and had been excited to showcase and recommend this resort. Instead, I found myself documenting one problem after another. I also explained that once these issues were brought to their attention, I should have been offered better accommodations considering the condition of the unit and the inconvenience my family was forced to endure. I asked if there was anything further that could be done, but I was told that because I had already received the $100 resort gift card and late checkout, there was nothing else the resort could offer.
While I appreciate that the staff attempted to address the initial delayed check-in, the condition of the condo itself was unacceptable. A vacation property should be inspected before guests arrive. A leaking refrigerator, no hot water, a damaged door lock, and two non-functioning refrigerators suggest the unit simply was not ready for guests.
What should have been a joyful birthday weekend for my six-year-old son became a stressful experience filled with maintenance visits, inconvenience, and disappointment.
I sincerely hope the resort improves its inspection and quality control process because the property itself has great potential. However, based on my family's experience, I cannot recommend staying in this particular unit until those issues are addressed.