Firstly, we'd like to apologise for the issues that you experienced during your stay and to which we have corresponded with you numerous times privately via email. We do concede that there was indeed an issue with the pool heat caused by a faulty thermostat but we would question your recollection of some of the events. You checked in on the 13th February and then on the morning of the 14th you advised our management company that there was an issue with the hot water and pool heating but an hour later you confirmed that the hot water was hot again (you also confirmed it was still ok a few days later as well). I personally spent 2 hours looking into the pool heat issue remotely whilst our management company were at the villa also looking into the matter. It was determined that the issue was down to a faulty thermostat which we replaced the next day and you confirmed that it was indeed working afterwards (your point about it not working on the 16th has nothing to do with the pool heat, this was due to the fact that the pool pump turns off overnight and once it turned back on the heating resumed). Due to the fact that you did not have pool heat for 1.5 days we refunded the full cost of pool heating, quite how this shows that we are "only interested in making money and not about your overall experience" baffles us somewhat. We don't feel the need to go into great detail about the air conditioning especially as you took it upon yourself to rip the unit off of the wall, again we would be well within our rights to ask you to pay for the damage, especially as our only goal is to make money, however somehow we managed to resist. Regarding your comments about the cleanliness of the villa this was never once mentioned during your stay and in fact we have had guests stay after you checked out and they gave us a 5 star review - we do find it a little confusing as to why you would even want to turn on the ceiling fans (with their thick layer of dust) if you were cold. We are always saddened to receive a review such as this however we were not surprised especially as this particular guest contacted us shortly before checking out asking for more compensation as they felt that the pool heat refund was not sufficient - look who is only concerned about money now.

Firstly thank you for taking the time to review our home and advising us of the issues you experienced. We've investigated the matters you raised and confirm that the heating and water issue was caused by a problem with our thermostat which has now been fixed. We have also replaced the ping pong bats, balls and darts. Unfortunately we were unware of these problems until we saw this review which is a shame as we were able to fix them all very quickly which would have made your stay more comfortable. Please ensure if you ever stay with us again that you contact our management company who will always be happy to help.