4/10 Mediocre
Mark W.
10 nov. 2025
Le gustó: Limpieza
A short stay with numerous management issues.We stayed at this property for a short 3 night stay while in town for a conference. House was clean and the pictures were accurate. The Champions Gate area is great with many amenities that had us coming back.We had confirmed the self check-in however when arriving (12:00AM) the door code sent did not work. After a helpful gate guard and a delay we did get a new code sent that worked.We had paid for heated pool and hot tub however the heat had not been turned on, we called and messaged the office however they did not get that turned on until later in the day - no warm pool until the second (last) day of our stay.BBQ grill was listed in the amenities, however the gas was padlocked and found out that it was an extra cost. That detail was not listed in the property listing at all. After we reached out with this issue they did allow us to use the grill at no cost.The property itself was ok but the management of this property was very lacking - the office responses were slow and not always helpful. They did offer to buy us pizza and said that the director of operations would call because of all the issues but we never got that phone call.We do not recommend Storybook Vacation Homes.
Mark W.
Se hospedó 3 noches en noviembre de 2025