4/10 Mediocre
angela a.
5 feb. 2026
We experienced several significant issues during our stay. Upon arrival, the pool was freezing despite confirming with the host in advance twice that the pool heat would be on. We contacted the host twice after arrival, and the host representative did not turn it on until the morning of the following day and did not become warm until the night of the second day. Although we paid for seven days, we only had approximately five days of usable pool time. The pool and hot tub was one of the primary factors in selecting this property. The listing mentioned an outdoor fireplace, but it does not disclose that there is an additional fee to use it, nor does it state what that fee would be.On the second day, a major water break occurred behind the second refrigerator. When reported, we were initially instructed to use our towels to clean it up with a representative scheduled the next morning. The leak was substantial and flooded the living area, eventually flooding the front bedroom. The family staying in that room had to vacate it. As there was no alternative room available for this family member, they had to leave the prop and secure a hotel room at their expense, resulting in both additional cost and inconvenience. We requested a partial refund due to these issues, which the host declined.While the home itself is spacious and attractive and the location near Universal Studios is convenient, we did not receive the experience or amenities we paid for.
angela a.
Se hospedó 7 noches en diciembre de 2025