I have stayed in many VRBOs and others all over the world and I have never experienced an incident like this before. The place was great and immaculate, perfect for what we needed (clean beds for 2 nights). The purpose of our trip was to maximize one full day at Hollywood studios and spend two nights well rested. We live 2hrs from Orlando, FL (Jacksonville, FL). We spent one full day on Dec 22 (7am to 10pm) at Hollywood studios so we literally only slept and showered there. However on my 2nd night, I heard an explosion or something breaking but I was so tired that I did not pay attention and kept sleeping. An hour later when I got up to go to bathroom and thankfully I was sleeping with my socks on, I felt lots of sand like/grain on the tile as I walked to the toilet but I was not sure what it was until I turned on the bathroom light and saw that the shower glass door side panel had shattered completely and it was spreadout thru bathroom floor hence it was the explosion like sound I heard a few hours prior. Thankfully I was wearing socks so I did not get hurt and the kids were in the upstairs bedroom. It could have been very bad for me to walk bared footed or kids would have stayed in that room. Needless to say, the shower was only used once and there is no explanation why the glass would have shattered except a bad installation or defected product but there is no way for me to know 100%.
I contacted the management office as soon as the morning office hours came, and I spoke with Caroline to report this unfortunate incident.
Later, I got a text from property management that I was liable for this damage which I find it very disturbing considering that we only use the place to sleep at night, we were not there during the day at all.
I have request to dispute these charges as I do not feel is fair to pay for something I barely touched and we took care of the condo properly. However I have not gotten a full response from Management office. I am still waiting. I have also asked them to look at my invoice because I was billed for "damaged insurance" and per VRBO it says that the damage covered value included.
I have asked Property Management to look into it but I have not had a proper answer to be able to put closure to this unexpected incident. I hope to hear from them soon but for any future renters, make sure you do have damage insurance as you never know when a situation such as this one could happen.