Prior to our stay, communication with the owner was often slow for response and required me messaging again days or weeks later to see if my first message was seen.
Upon arrival, the house looked as it does in the pictures. It was very tidy, but it wasn't as clean as I would expect. The ensuite bathroom shower had build up on the glass that needed to be cleaned, and we had to wash out the tub prior to using it. The AC vents and the surrounding areas were very dusty and you could see the trail of black dust on the ceilings from them. My husband has dust allergies which trigger his asthma, so this was a problem for him on the day we spent the whole day at the house. It would have been better if we could have opened the windows, but we couldnt. There was also a dead lizard in the second bathroom which looked like it had been there for at least a few days.
We did not know until we received the check in email late the night before that we would not be able to lower the AC below 73 degrees. We are from Western NY and don't even keep our heat that high in the winter, so it was warm and uncomfortable for us to sleep every night.
We paid extra for pool and spa heat, but they were both cold when we arrived. I notified the owner and that was quickly resolved the next day.
The front left burner of the stove did not work, and there used to be a light fixture or fan in the twin bedroom that was removed leaving a hole with exposed wires in the ceiling and no fan for that room.
The wifi was easy to connect to, but the streaming services lagged (for the living room tv) and it was difficult to watch anything, so we didn't use that much.
On the positive side, the layout of the house is very nice. The rooms are spacious and there was adequate supplies in the kitchen and linen closet for our stay. The pool and hot tub were nice and we used them often. It was enjoyable to watch the wildlife in the lake behind the house. The security system was easy to use and helped me feel safer.
For the price we paid, and considering we were busy most days and didn't spend a lot of time at the house during the day, it was adequate. It was not a good fit for our family to want to stay again though.