8/10 Bueno
Becky H.
5 jul. 2022
Le gustó: Limpieza
Great House, but managing agency not so great
This is a great house! Plenty of room for our party of 6 adults and 3 children. Super close to Disney and not too far from Universal. The house had everything we needed for a great stay. However, the management could have made it much better with little effort.....the oven and upstairs thermostat were set to Celsius. Emailed and they changed....The TVs were next to impossible to get anything on....emailed and they said we should be able to get live TV (but we couldn't). The hot tub wasn't hot, so emailed again...they said we had to pay for pool heat to get the hot tub hot, so we did. They charged us quite a bit for the hot tub to have heat. After one day of heat, the pool was so hot nobody could stand to be in it. I complained and they refunded a tiny portion of the heat charge - only 12% of what they charged even though we only had a slightly warm hot tub for one day, then it went to scalding hot. So for that, we paid more than 80% of the weekly charge and nobody could use the pool for the last few days of our stay. Overall, this house has the possibility of being a great rental, but they need someone else to manage their property!!
Becky H.
Se hospedó 7 noches en junio de 2022